Japanese L1 Customer Support (Remote)

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Job Description:

* Apply Only on Google form link –

* Right side form applications will not consider

https://docs.google.com/forms/u/0/d/1eACBfZasms2hNqwxi1rOw_O1rKe1NHvd44L4rCWfI-k/viewform?edit_requested=true

We are seeking a Japanese L1 Technical/Customer Support Specialist for one of our esteemed clients. The ideal candidate should be fluent in Japanese and English and capable of providing first-line support across key technology areas.

Key Responsibilities:

• Provide Level 1 technical and customer support in Japanese and English.
• Handle and resolve queries related to SAP, Digital Factory, and DSS COE systems.
• Log, track, and escalate issues as per defined processes.
• Collaborate with internal teams to ensure timely issue resolution.
• Maintain documentation and ensure excellent customer service delivery.

Required Skills & Qualifications:

• Proficiency in Japanese (Native/N1-N2) and English communication.
• Basic understanding or experience in SAP, Digital Factory, or DSS COE.
• Strong problem-solving and customer-handling skills.
• Ability to work independently in a remote environment.

Contract Duration: 1 Year (Extendable based on performance)
Work Schedule: Monday to Friday | 9 hours/day
Work Mode: Remote

How to Apply?

If you have any references for candidates who might be interested in this opportunity, kindly ask them to:

Fill in the given Google Sheet –

https://docs.google.com/forms/u/0/d/1eACBfZasms2hNqwxi1rOw_O1rKe1NHvd44L4rCWfI-k/viewform?edit_requested=true

We will review the applications and get back to them accordingly.

* Apply Only through above Google form link
* Right side form applications will not consider

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