IT Systems & Infrastructure Specialist

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Role Overview : As an IT Systems & Infrastructure Specialist , you will be pivotal in developing and maintaining our IT infrastructure, overseeing networking, device support, cloud operations, and endpoint management for Mac and Linux environments. This role requires a proactive approach to managing technology within a cloud-first organization. Key Responsibilities : Networking and Connectivity : Configure, maintain, and troubleshoot network environments, including SASE or SD-WAN technologies , to ensure reliable, scalable, and secure connectivity. Device and Endpoint Management : Administer Mac and Linux devices with MDM such as Jamf / Kandji / JumpCloud and best practices, focusing on access control, security, and compliance. Identity and Access Management: Oversee user lifecycle management, ensuring secure provisioning, deprovisioning, and access control with tools such as Okta / Entra ID Patch Management : Implement and maintain patch management strategies to secure and optimize system performance. Support and Troubleshooting : Provide IT support, including diagnosing and resolving complex hardware, software, and network issues. Automation and IT Process Optimization: Design and implement automation workflows to improve IT operations, reducing manual efforts and enhancing efficiency. Documentation and Process Improvement : Maintain accurate documentation for IT processes, contributing to continuous improvement initiatives for operational efficiency. Qualifications : Experience : 5+ years in IT engineering, with a strong background in networking, endpoint management, and support within a SaaS or cloud-centric organization. SaaS Tools: Proficiency in managing and supporting critical business tools, including Google Workspace, Okta, Slack, Zoom, Jira, and Confluence. Endpoint Management: Proven experience with Mac and Linux endpoint management. Networking: Strong skills in operating and troubleshooting network environments. Cloud Knowledge: Experience with managing cloud environments, particularly AWS & Azure, including operational automation, access policies, scaling, and security. Scripting & Automation: Proficiency in scripting with Python or Bash for process automation, as well as experience with automation tools such as Torq and Workato - advantage. Security Practices: Knowledge of security standards and best practices, including permissions management, endpoint protection, and security policy implementation - advantage. Project & Task Management: Experience with managing and prioritizing multiple IT projects simultaneously - advantage. Certifications (Advantage): Completion of Cloud certification courses (e.g., AWS Certified Solutions Architect, Azure Administrator, Google Professional Cloud Engineer) preferred. Join us in creating a resilient, efficient IT environment that supports our mission to deliver best-in-class technology solutions. We operate on a hybrid work model with up to three days per week in-office, enabling our teams to benefit from face-to-face collaboration while maintaining flexibility. For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $150,000 to $190,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here .