Hotel Manager

Responsibilities

• Plan and organize accommodation, catering, and other hotel services.
• Promoting and marketing the business.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Draft contacts and respond effectively to quality assurance reports.
• Maintain statistical and financial records
• Manage budgets and financial plans and control expenditure
• Meet and greet international prestigious clients, deal with customer complaints and comments
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
• Oversee all business areas with an eye for detail.
• Ensure brand standards are consistently delivered while utilizing guest feedback to increase performance against KPI’s.

Qualifications

• Bachelor’s degree in hospitality, business administration or relevant field.
• Fluency in English (speaking, reading, and writing).
• A minimum of 5 years’ experience in hotel management or similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.

Required Skills

• Business Strategy
• Financial Reporting
• Hotel operations
• Report Writing Skills

Job Details

• Location: Baghdad - Iraq
• Industry: Hospitality (Restaurants and Hotels)
• Job Type: Full-Time
• Degree: Bachelor
• Experience: 5 - 10
• Nationality: Unspecified