Hotel General Manager, Austin

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

Summary

We are seeking a Hotel General Manager who will provide leadership and management for all operational personnel in market to ensure a world-class guest experience. You will oversee all day-to-day operational activities related to our AvantStay properties in the designated area, working cross-functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are consistently met and exceeded.

The Hotel General Manager will also work closely with HOA representatives and collaborate with on-site food and beverage partners to deliver an elevated and cohesive guest experience. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. A majority of the work will be performed on-site at one of our flagship multi-unit properties, with additional travel to various sites within the designated area as needed.

Responsibilities

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market.
• Working closely with contractor relationships, including F&B
• Directly supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel.
• Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay.
• Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
• Partnering with HOA representatives to ensure alignment on property standards, community guidelines, and guest experiences within communal spaces.
• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
• Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing WiFi issues.
• Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations.
• Being part of rotating “On Call” after hours for market support.

• 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience
• Local relationships within hospitality and boutique services preferred
• Bachelor’s degree in business, hospitality, or other related field
• Ability to work with urgency and under high pressure situations.
• “Guest First” attitude towards hospitality including an insatiable need to create great experiences
• Broad range of technology experience including different property management systems
• Excellent communication skills - ability to communicate with a broad range of stakeholders
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping
• Capable of quickly learning new software systems
• Must be willing to work a flexible schedule including holidays, weekends, and some evenings
• Experience in real estate, hospitality and/or tech is a plus.

• The role has an annual salary of $80,000 - $90,000 + performance bonus
• Equity
• Unlimited Paid Time Off
• Generous company-sponsored insurance (medical, dental, vision, life)
• Complimentary and discounted stays at AvantStay properties
• Paid parental leave
• Wellness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies, thank you!