German Customer Support Specialist
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
Offer value
High value due to competitive salary, supportive team environment, and clear career growth opportunities.
- Salary: €27,000/year with hybrid working options.
- Strong focus on mentorship and professional development.
- Opportunity to gain cross-border experience in insurance operations.
Pros
- Fluency in German and English adds value to the role.
- Structured training and mentorship enhance skill development.
- Hybrid work model provides flexibility.
Cons
- May require dealing with difficult customer interactions.
- Entry-level positions can have a high turnover rate.
- Salary may be lower than industry averages for specialized roles.
Who it's for
Entry to Mid-Level • Hybrid
Good fit
- Fluent German speakers with customer service experience.
- Professionals looking to advance in the insurance industry.
- Motivated individuals who thrive in a team environment.
Not recommended for
- Candidates without necessary language skills.
- Individuals seeking completely remote roles.
- Those unfamiliar with the insurance claims process.
Motivation fit
Key skills
About the job
German Customer Support Specialist – International Insurance Brand
- Fast-track your career in claims and customer operations
- Use your German and English skills to support European clients
- Enjoy hybrid work, strong mentorship, and performance rewards
An exciting opportunity has opened with a leading international insurance organisation operating across the automotive and financial services sectors. This role is ideal for a German-speaking professional who thrives on client interaction, problem-solving, and delivering exceptional service within a global, multicultural environment.
As a Customer Support Specialist, you’ll be the main point of contact for German-speaking clients, managing claims and complaints from start to finish. You’ll ensure every case is handled efficiently, accurately, and with care collaborating with colleagues across Europe, including legal and medical experts. This position offers an excellent opportunity to develop your expertise in insurance operations while gaining cross-border exposure and real international experience.
You’ll join a supportive, multilingual team that values collaboration, continuous learning, and professional growth. With structured training and mentorship, you’ll be given the tools and support to strengthen your technical and communication skills, and build a long-term career within an organisation that truly invests in its people.
Key Responsibilities
- Support German-speaking clients throughout the claims and complaints process.
- Manage cases efficiently, ensuring compliance with internal procedures and regulations.
- Collaborate with internal teams and external partners to provide a seamless client experience.
Requirements
- Fluency in German and English (written and spoken).
- Previous experience in insurance, claims handling, or customer service preferred.
- Strong analytical and reporting skills, with proficiency in Microsoft Excel.
Salary & Benefits
€27,000 per annum, plus: Hybrid working model and home-working allowance, health and life insurance coverage, performance bonus and complimentary lunches, continuous learning and training sponsorship for professional growth.
For more information, contact Jorge Giammattei confidentially at +356 2601 6751.
I specialise in recruitment for Insurance and Operations. If this role isn’t the perfect fit, I’d be glad to connect and discuss other opportunities aligned with your career goals.
