Full-Time Member Experience Advisor (East Norriton)
Content + Source + Freshness • 02 Mar 2026 • 95% confidence
Offer value
A solid entry-level position within a stable financial institution, with a competitive salary range but requires a flexible work schedule.
- Hourly wage: $19.00–$21.00
- Stability in a reputable financial institution
- Potential for internal growth and skill development
- Rotating shifts may affect personal time
Pros
- Competitive hourly rate of $19.00 to $21.00
- Opportunities for career advancement within the credit union
- Work environment dedicated to employee satisfaction
Cons
- Rotating evening and Saturday hours could impact work-life balance
- Minimum experience required (1-3 years) may limit accessibility for fresh graduates
- FICEP certification preferred may necessitate additional training for candidates
Who it's for
Entry level • On-site
Good fit
- Customer service professionals
- Individuals seeking stability in finance
- Candidates eager to develop in a supportive environment
Not recommended for
- Those who prefer remote work exclusively
- Candidates with a strict preference for standard hours
- Individuals lacking client-facing experience
Motivation fit
Key skills
About the job
American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our East Norriton branch!
This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.
Responsibilities Include:
- Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).
- Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).
- Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s).
- Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).
QUALIFICATIONS:
- One year to three years of similar or related experience.
- A high school education or GED.
- Full-time position- Rotating evening and Saturday hours are required.
- FICEP certification preferred.
Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
EOE M/F/D/V
