Front Office Manager – ME Dubai

Dubai, AE

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉

Duties specific to the workplace:

• You will be responsible for the Front Office department, both managing and controlling it.
• You will supervise and ensure compliance with Meliá’s standards.
• You will maximise sales and promote the Upselling programme,
• You will manage and lead the Front Office team.
•  You will continuously monitor to ensure the well-being of the client during their stay and exceed their expectations.

What are we looking for?

• Minimum 3 years experience in a similar position
• Experience in hotels with more than 300 rooms
• High level of English, other languages desirable
• Knowledge of Opera Cloud or Opera
• High capacity to implement new technologies and ability to digitalise the department.
• Extensive knowledge of back office operational processes
• High customer orientation and teamwork
• Proactive, dynamic and service oriented person.