FRONT DESK AGENT/GUEST SERVICE
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
Moderate value due to low starting salary and entry-level nature of the job, but enhanced by a positive work environment and benefits.
- Starting salary: $15/hour
- Comprehensive benefits package
- Positive work environment with career growth potential
- Availability of various shifts including evenings and weekends
Pros
- Positive work culture emphasizing teamwork and individual excellence
- Comprehensive employee benefits including discounts and insurance
- Opportunities for career advancement in the hospitality sector
Cons
- Entry-level pay may be low compared to other service roles
- Shifts may include evenings, weekends, and holidays
- High volume of customer interactions may lead to stress
Who it's for
Entry-Level / Early Career • On-site
Good fit
- New graduates entering the hospitality industry
- Individuals passionate about customer service
- Those looking for stable employment in a reputable company
Not recommended for
- Job seekers desiring high salaries immediately
- Candidates who prefer to work from home
- Individuals uncomfortable with high customer interaction environments
Motivation fit
Key skills
About the job
The Doubletree by Hilton Pittsburgh - Green Tree is currently hiring for the position of Front Desk Agent/Guest Service. Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. If you would like to be a part of an environment where teamwork is emphasized, and individual excellence is encouraged then this is the place for you. Doubletree by Hilton Pittsburgh - Green Tree associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.
Duties for this position include:
- Greeting and checking in guests.
- Answering phones and directing calls.
- Facilitating solutions to guest problems.
- Assisting guests with reservations.
- Being the guest's initial experience with the hotel and setting the stage for the rest of the stay.
Work Location: In person
Job Type: Full-time
Salary: From $15.00 per hour Benefits:
- 401(k) matching
- Dental Insurance
- Vision Insurance
- Health insurance
- Life insurance
- Employee Discount
- Paid time off
The DoubleTree Green Tree offers participation in the Hilton Employee discount program that offers heavily discounted rates to employee and family/friends at the Hilton Family of hotels.
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend shift
- Holidays
