Fraud Operations Analyst

• Investigating the most complex and high risk cases at Monzo.
• Acting as the final point of technical escalation or approval for our Fraud Specialists and Team Managers.
• Supporting urgent or complex complaints investigations that require fraud expertise (e.g. complaints escalated to Financial Ombudsman Service).
• Performing real-time approvals on some of our highest risk tasks.
• Providing specialist knowledge and delivering coaching to Fraud Specialists and Team Managers.
• Working with Compliance Analysts and Product Partners to test new tasks, processes, or rules.
• Identifying gaps in knowledge, policy or procedure and help to facilitate solutions whilst maintaining our knowledge management system.

Requirements

• You have significant experience in conducting complex fraud investigations with limited or no supervision to resolution.
• You are a strong team player and able to work effectively as part of a technical team.
• You have deep subject matter expertise in Fraud and the ability to handle complex escalations within Fraud, with limited or no supervision to resolution.
• You can provide actionable specific feedback to a wide range of audiences and levels.
• You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
• You have a strong understanding of fraud prevention policy and regulations.
• You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads.
• You are able to articulate fraud risks facing fintechs and the banking sector.
• Bonus points if you hold or are working towards a professional certificate from Cifas Fraud and Cyber Academy, or a diploma in Anti Money Laundering, or a similar industry qualification e.g. ICA Advanced Certificate, ACAMS.
• You might have fluency in MacOS, Slack, and GSuite tools. But if you don’t hold these, we would still like to hear from you.

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Hard Skills

• fraud investigations
• fraud technical training
• fraud prevention policy
• escalation management
• knowledge management

Soft Skills

• team player
• time management
• conflicting priorities management
• communication
• coaching

Certifications & Qualifications

• Cifas Fraud and Cyber Academy
• Anti Money Laundering diploma
• ICA Advanced Certificate
• ACAMS