Field Operations Specialist

Job Title: Field Operations Specialist

Day-to-day:

• Travel to ~10 members homes a day in the Bronx and Westchester county
• Most of their business is in Westchester
• Complete at home assessment of about 6-7 questions. Should take no longer than 10 minutes. Makes sure that members are receiving the services they need and completing a home check (food in fridge, enough medication...)
• Complete data entry of records after visit

Schedule:Monday-Friday 9am-5pm

• Monday's usually in office in the Bronx to schedule visits for the week and complete any office work then Tuesday-Friday in the field

Qualifications:

• Valid NYS driver’s license and vehicle *must have a car, cannot take public transit
• Ability to visit members in their home.
• Requires a high school degree. BA/BS recommended.
• 2-3 years in a managed care or home care setting.
• Bilingual preferred – Spanish.
• MS Office required.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Responsibilities:

• Travel to member homes and conduct in-home care management visit
• Communicate effectively with members/caregivers and Plan Team (clinical and non-clinical)
• Accurate documentation and use of electronic medical record
• Timely communication and of any change to member status or environment to clinical team
• Able to manage time effectively to schedule care management visits
• Timely submission of reimbursement of travel expense
• Able to effectively read reports or manage queue to schedule care management visits
• Reasonable and predictable attendance.
• Performs other duties as assigned and directed.
• Demonstrates the ability to utilize the equipment (computer/tablet, phone) necessary to perform their job duties.
• Demonstrates ability to utilize Microsoft Office Suite
• Demonstrates the knowledge of applicable Federal, State and Local regulations as it applies to required job functions.
• Demonstrates the ability to integrate age specific requirements with individual developmental, mental, social, and cultural needs when performing procedures for geriatric residents.
• Demonstrates the ability to effectively communicate information with geriatric residents.
• Demonstrates the ability to effectively communicate information with members and their families

Key Notes:

A lot of members are elderly/have mental health issues

Background in home care industry working with nursing/insurance vendors - MLTC background

strong customer service skills

Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan.