Enterprise Technical Support Specialist
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
The role has a reasonable score due to its significance in supporting enterprise clients, although the absence of a defined salary limits its desirability.
- No clearly defined salary range
- Significant role in technical support for enterprises
- Opportunity to engage directly with industry leaders and their challenges
Pros
- Chance to work closely with top-tier enterprise customers
- Involves solving high-level technical challenges
- Opportunity to build processes that enhance customer experience
Cons
- Lack of a clear compensation bracket
- Potentially high-pressure environment
- Requires a strong background in technical support
Who it's for
Mid Level • Hybrid - some in-office presence required
Good fit
- Experienced technical support specialists
- Individuals who enjoy customer interaction and engagement
- Professionals eager to solve complex technical issues
Not recommended for
- Entry-level applicants without technical support experience
- Those whose preference leans toward remote-only positions
- Candidates uncomfortable in high-pressure scenarios
Motivation fit
Key skills
About the job
Location
Hyderabad, India
Employment Type
Full time
Location Type
Hybrid
Department
Customer Experience
About Us:
We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).
About The Role:
You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
What You'll Achieve:
Work closely with our largest customers providing white-glove support to solve the most challenging support interactions.
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction.
Work cross-functionally across engineering and product to build processes and manage issues.
Perform advanced troubleshooting of products and embedded partner applications.
Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering.
Manage to key performance metrics defined within the Product Operations Team.
Respond to high-priority customer issues.
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.
Skills You'll Need to Bring:
At least 3-5 years of experience in technical support, technical account management, or a similar role.
Excellent interpersonal and engagement skills with enterprise customers.
Strong troubleshooting skills for desktop applications on Windows and macOS.
Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM.
Proficiency in analyzing server and client application logs to identify errors.
Proficiency troubleshooting REST APIs
Strong written and verbal communication skills for technical and non-technical audiences.
Ability to balance user expectations with policies and compliance boundaries.
Ability to work under pressure while remaining focused and professional.
Effective collaboration skills with peers and cross-functional teams in multiple locations.
Nice to Haves:
Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies.
Experience with scripting languages such as Python, Java, JavaScript, or TypeScript.
Experience with API testing tools such as Postman
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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