About August Health

At August Health, our mission is to empower the essential work of caring for our elders.

We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.

Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.

At August, we strive to live our values each day, in every interaction with our customers and with each other.

• Be responsible – leave things better than you found them

• Take ownership – be decisive and take action

• Be ambitious – build something great

• Keep an open mindset – communicate candidly and welcome new ideas

• Be humble – celebrate each others’ successes and learn from our mistakes

• Stay positive – assume best intent

What You’ll Do

As an Enterprise Implementation Manager, you will be a strategic partner to our largest and most complex customers. You’ll guide senior living organizations through the successful adoption of the August platform—often spanning multiple modules including Billing, Clinical, and Operations. You’ll play a vital role in scaling our implementation practice and ensuring that each customer realizes meaningful value from day one.

Key responsibilities:

• Lead full-cycle implementations of the August platform for enterprise customers—from initial scoping and stakeholder alignment through configuration, training, and post-launch support

• Serve as the main point of communication for enterprise customers, ensuring clear alignment between stakeholders and August teams across every product and every phase of implementation

• Orchestrate ongoing product-specific rollouts, coordinating across functional teams (Product, Engineering, CX) to support phased launches across multiple sites or departments

• Develop and manage implementation project plans that address the unique operational, clinical, and technical needs of multi-site organizations

• Act as a trusted advisor to C-suite leaders, department heads, and front-line staff, ensuring alignment across stakeholder groups and driving adoption at all levels

• Collaborate cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to shape our enterprise implementation strategy and deliver exceptional outcomes

• Identify and mitigate risks early, using strong project management and communication skills to keep timelines and goals on track

• Facilitate data migrations, integrations, and custom configurations where needed, working closely with technical teams to ensure seamless deployments

• Deliver engaging training sessions tailored to both corporate and community-based roles, enabling confident use of the platform

• Standardize and scale processes, playbooks, and documentation to support efficient, repeatable enterprise rollouts

The Ideal Candidate

• 4+ years of experience in Implementation, Customer Success, or Program Management, preferably in enterprise SaaS or healthcare technology

• Proven success managing complex, multi-stakeholder implementations across large organizations

• Strong background in healthcare, senior living, or adjacent industries is highly preferred

• Experience working across departments (e.g., operations, finance, clinical, IT) to deploy software solutions

• Ability to translate business needs into technical and workflow requirements

• Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives

• Comfortable with ambiguity; thrives in fast-paced, early-stage environments and takes initiative to build structure where it doesn’t exist

• Familiarity with change management principles and adult learning best practices

About our team

Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.

Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.

We offer market competitive compensation based on experience and ability, including significant equity option grants. Other benefits include excellent health, dental, vision coverage, 401K, One Medical, Talkspace, HealthAdvocate, Teladoc memberships.