Engagement manager

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work.

Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

📐 About this role

At Writer, we help our customers become AI-first companies by transforming each function in their organization in a deeply partnered way. Companies need to become AI-first in a way that scales securely, is easy for IT to maintain, and ensures adoption. Writer is the purpose-built solution for that. As an AI Program Delivery Manager, you’ll help enterprises adopt Writer, enabling them to transform their processes and workflows to be AI-first. You play a key role in ensuring that customers gain early wins and establish the foundation for AI adoption at scale.

🦸🏻‍♀️ Your responsibilities:

• Act as part of the account team, partnering closely with Customer Success Managers and Account Executives, to ensure successful customer adoption of Writer.

• Define and own a comprehensive delivery plan across all workstreams mapped to our customer success blueprint (delivery methodology).

• Collaborate with customers on program planning, and hold cross-functional teams accountable to the plan for key deliverables and milestones.

• Proactively identify, assess, mitigate, and escalate as needed, potential risks that could impact the success of the customer’s adoption of the Writer platform.

• Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle.

⭐️ Is this you?

• Strong background in complex program and/or project management, delivering SaaS and/or enterprise AI solutions for Fortune 500 customers.

• Highly consultative and also experienced in the art of change management. You know how to motivate, unblock, and overcome barriers to large, transformational change.

• An excellent communicator and collaborator, able to juggle multiple priorities, and create the right accountability for success.

• Demonstrated expertise leading large, complex, and global organizations through significant technological change with leading edge technology.

• Customer outcome-oriented: a laser focus on delivering solutions that create meaningful business results.

• Experience with AI transformation in the enterprise a plus

• 7+ years of B2B SaaS or AI delivery management either in-house or as part of a global consulting firm

• Significant experience in client management, serving as the primary piont of contact during implementation

• Deep technical knowledge of, and curiosity about, LLMs, Graph RAG, and the art of the possible with the application of this technology for an enterprise

• Bachelor's degree in Computer Science, or other core STEM area of study

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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