Director of Technology

Objective To provide support and management for school-wide technology in a building with 80 staff and 130 student users. This individual will support innovative instructional practices amongst the faculty and work with all departments to promote the thoughtful evolution and integration of technology. The successful candidate will possess the technological expertise to provide various levels of technology support, from helping users with simple problems to being a thought partner to school leadership on long-term strategy around the use of technology. Reporting Relationship The position is responsible to the Head of School. Responsibilities Technical Support: Provide first-line technical support to teachers, staff, and students for hardware, software, and network-related issuesTroubleshoot and resolve problems with computers, printers, interactive whiteboards, and other technology devices System Administration: Administer and maintain the school's IT infrastructure and devices, including user accounts, security groups, and permissionsManage the software services for lobby security, emergency notification, curricular content syncing, and our database Blackbaud, which we use for our student information, learning management system, development database, tuition management, and financial aidManage system backups, ensuring data integrity and availabilityManage IT contracts, budgets, and invoices, and provide research and insights into where changes may be needed Network Coordination: Coordinate with the school's Managed Network Provider (MNP) to support network infrastructure, including wired and wireless componentsCollaborate with the MNP to optimize network performance and address connectivity issues for devicesHardware and Software Deployment Administer the deployment, configuration, maintenance, and security of computers, laptops, Chromebooks, iPads, digital whiteboards, and other school-owned devicesInstall and update software applications, ensuring compatibility, security, and compliance with licensing agreementsUser Training and Documentation Conduct training sessions for teachers and staff on effectively using technology resourcesCreate and update documentation for common technical procedures and troubleshooting steps, always keeping an eye toward specific updates to functionality that could enhance operations and/or the user experience  Security and Compliance: Develop, implement, and enforce security best practices to safeguard the school's digital assetsStay informed about relevant compliance regulations and ensure systems adhere to data privacy standardsLead development of policies for staff and students related to technology Requirements: Education Bachelor’s or Master’s degree, ideally in Information Technology, Computer Science, or a related field.Certification CompTIA A+ or equivalent is preferredGoogle IT Support Professional is preferredMicrosoft Certified Technology Specialist is preferred Technical Skills & Experience Proven experience in technical support and systems administration, preferably in an educational settingFamiliarity with Google, Microsoft, and Apple operating systemsProficiency in troubleshooting hardware and software issuesKnowledge of Active Directory, Group Policy, and network protocolsKnowledge of Google Admin and Microsoft AdminExperience with system imaging and deployment toolsIdeal candidates will have experience with Blackbaud Communication and Collaboration Excellent communication skills with the ability to convey technical information to non-technical usersStrong collaboration skills to work effectively with teachers, administrators, and IT colleagues Customer Service Orientation A commitment to providing timely and effective technical support