Director of Product

Spoonity is on a mission to redefine customer engagement through smart, data-driven loyalty and gift card solutions tailored for the hospitality industry. We empower brands to grow by transforming everyday customers into lifelong Brand Ambassadors, one interaction at a time.

With operations spanning 30+ countries across four continents and a 50%+ year-over-year growth, and a 4.8 Glassdoor rating - Spoonity is scaling fast, and we’re just getting started. Our customer roster includes some of the most iconic brands in the world, including Carl’s Jr, Krispy Kreme, and Wingstop. Backed by an award-winning leadership team recognized by Forbes, Ottawa’s Forty Under 40, and PhDs in data science, we combine deep industry knowledge with an unwavering focus on innovation.

Over the past 5 years, we invested heavily in AI, marketing automation, and cutting-edge customer intelligence to shape a new standard for loyalty, one that’s seamless, personalized, and delightfully engaging. Joining Spoonity now means stepping into a rare opportunity to help scale a company that’s poised to lead the global loyalty transformation.

This is role is based in Ottawa, Ontario. Our ideal candidate will either be based in the region or open to relocating. We value in-person collaboration and encourage regular time at our head office.

Skills:

• Strategic thinking and a view on where the loyalty, CDP, AI marketing automation world is heading
• Excellent communication skills at every level: exec, customers, engineers etc.
• The ability to craft a story and turn data into a roadmap
• Leadership and influence: Demonstrated ability to lead and inspire cross-functional teams to drive alignment, accountability, and results across diverse stakeholders.
• Customer Empathy: How to guide a customer to what they need, not always what they want
• Emotional Intelligence: Empathetic toward team members’ perspectives and workloads

Responsibilities:

• Develop and execute product strategies that align with Spoonity's business goals and meet the needs of our clients
• Conduct market research to identify opportunities for product development and differentiation
• Work closely with cross-functional teams to define product requirements and prioritize features and enhancements
• Manage the product roadmap, ensuring that it is up-to-date and aligned with business goals and customer needs
• Collaborate with design and engineering teams to develop and deliver high-quality products that meet customer needs
• Communicate product updates and releases to internal and external stakeholders, including sales and customer support teams
• Define and track key performance metrics for our products, and use data to drive continuous improvement
• Stay up-to-date with industry trends and best practices in product management, and apply them to our product development processes
• May be required to travel up to 25% of their time to international destinations

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• 5+ years of experience in product management, with a proven track record of delivering successful products
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Ability to speak Spanish is a plus but not required
• Strong analytical and problem-solving skills, with the ability to use data to make informed decisions
• Strong leadership skills, with the ability to lead cross-functional teams and drive results
• Experience working in an agile development environment
• Experience with JIRA and Confluence

If you are a highly motivated product manager with a passion for developing innovative solutions & advancing your career, we encourage you to apply for this opportunity at Spoonity.