Director of Operations

• Lead and manage a team of local managers to ensure alignment with state-level operational, clinical, and financial goals.
• Assist local managers with hiring, onboarding, and training of new team members to support regional growth and retention goals.
• Own state performance of goals by tracking and reporting on operational performance within your market and translating high-level strategic objectives into actionable plans for local care teams.
• Provide coaching and mentorship to local managers, fostering their professional development and ensuring a high-performing, collaborative team culture.
• Oversee the day-to-day performance of care teams within your designated region, ensuring they meet the highest standards of patient access, care coordination, and quality.
• Collaborate with national care support teams (Clinical, Quality, Analytics, etc.) to relay regional needs and challenges and implement new workflows and initiatives.
• Support regional VP, Partnerships and Implementation teams to successfully launch new contracts in the state in conjunction with partner expectations and timelines.
• Serve as a key point of contact for local providers and community-based organizations, helping to develop, maintain and strengthen partnerships that support Waymark patients.

Requirements

• 7+ years of experience in healthcare or health services operations, with a focus on patient-facing care teams, outpatient services, and/or whole-person care focus.
• 3+ years of direct people management experience, including supervising managers or team leads.
• Demonstrated ability to manage operational performance, gather and analyze data, and drive continuous improvement within a defined geographic area.
• Strong verbal and written communication, organizational, and problem-solving skills.
• Experience with budget oversight or financial management.
• A track record of effective collaboration with internal and external stakeholders, including providers and community partners.
• Ability to travel frequently within the state to support local teams and engage with community stakeholders.
• Must reside in Ohio, preferably Cleveland.

🔍 ATS Optimization Keywords
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Hard Skills

• healthcare operations
• patient-facing care teams
• outpatient services
• whole-person care
• operational performance management
• data analysis
• budget oversight
• financial management

Soft Skills

• people management
• coaching
• mentorship
• communication
• organizational skills
• problem-solving
• collaboration