Data Analyst
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Moderate value due to entry-level skill requirements and competitive work structure for recent graduates.
- Entry-level role in a structured environment
- Potential for skill development in data analysis
- Allows for flexible working arrangements
Pros
- Entry-level opportunity with potential for growth within the utility sector.
- Flexible work arrangements available, allowing some remote work.
- Clear structure for training and skill development.
Cons
- Lower wage relative to industry standards for more specialized roles.
- High attention to detail required in routine tasks may lead to job monotony.
- Limited advancement opportunities may deter ambitious candidates.
Who it's for
Entry-Level • Remote with potential on-site requirements
Good fit
- Recent graduates with keen analytical skills
- Candidates seeking stable employment in a growing industry
- Individuals motivated by structured training
Not recommended for
- Experienced data analysts seeking advanced projects
- Those desiring a fast-paced work environment
- Candidates needing high compensation immediately
Motivation fit
Key skills
About the job
Description:
Seeking candidates to work full time in the Analysis department of our Utility Bill Management organization.
Summary
Overall this position requires routine, detailed work that follows an established system of operation with a high degree of accuracy and efficiency within the Analysis Department.
Tasks:
Review all system generated errors based on data entry standards. Maintain an average of 3 minutes per error resolution.
Investigate historical and live vendor billing errors and obtain refunds where appropriate. Maintain an average of 15 minutes per issue for the research and resolution.
Identify and correct data entry errors in a timely manner to ensure inclusion of information on client payment files
Research and resolve problem bills per established processes and turn-around times.
Build and maintain vendor specific processing templates
Build and maintain spreadsheets used to manually divide account into multiple parts based on client specifications.
Participate in the continual reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.
Complete assigned tasks based on standard operating procedures and established key performance indicators
Other duties as assigned
Key Responsibilities:
Select appropriate processes from clearly documented rules, past practices or new instructions
Seek advice and guidance on non-routine or problem areas from senior department members.
Refer complex, unusual problems to senior department members
Skills Required:
Successful completion of UBK training
Successful completion of Analysis training
Familiarity with Microsoft Office Suite
Ability to research and problem solve issues effectively
Detail oriented
Efficient multi-tasker with excellent time management skills
Strong organizational skills
Strong verbal and written communication skills
Experience
Entry level skillset with up to 2 years of successful experience in a similar role, generally comparable with the tasks and responsibilities as presented above.
Education
HS diploma or equivalent is required.
No requirement for utility based knowledge but it’s a plus.
Strong math and excel background is preferred but not required.
Ideal candidate can come from any background but with skills that can be transferable.
Strong critical thinking, pattern recognition and phone skills preferred.
Must be self-driven and be able to manage own time.
Pre-Training Requirements
New hires for Analysis positions are required to complete 2 short pre-training courses provided by client immediately upon hire in order to advance to their designated roles for specific task training. Both courses conclude with a final test which must be passed in order to remain on assignment with us. All pre-training hours are paid.
1.Utility Bill Knowledge Training (UBK) – 2 day foundation course on utilities industry & client specific processes and terminology
2.Analysis Training – 1 week course that goes into greater detail of the utilities industry. The class provides a better understanding of terminology, rates, tariffs, and units of measure.
Notes:
Temp to hire position
Shift will be 8-5, Monday-Friday, with an hour lunch break.
Remote or WFH option is available but must be within driving distance to the office as they may have to go onsite once a month and to initially pick up equipment.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
