Customer Support Specialist – 6 Month Contract
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Moderate score due to the short-term contract nature of the job, but offers valuable experience in customer support within the medical technology field.
- Customer support experience in a growing tech company
- Flexibility in work hours and remote capability
- Short-term role may lead to new opportunities
- Entry-level expectations may not suit all candidates
Pros
- Gain experience in customer support in a tech-driven environment
- Opportunity to leverage bilingual skills for higher employability
- Flexible hours and remote work potential
Cons
- Limited to a 6-month contract with uncertain extension
- Low salary expectations for contractor roles
- Entry-level position may not appeal to experienced professionals
Who it's for
Entry / Mid-level • Telecommute
Good fit
- Recent graduates or early career professionals
- Bilingual individuals looking to leverage language skills
- Candidates eager to work in a tech-savvy support environment
Not recommended for
- Experienced professionals seeking stable long-term employment
- Individuals uninterested in customer-centric roles
- Those needing fixed office hours
Motivation fit
Key skills
About the job
• Resolve inbound provider, customer, and patient inquiries
• Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts
• Responsible for ensuring the voice of the customer is being heard
• Use email, chat, and phone to engage with requesters and resolve concerns within our service standard
• Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner
• Build and maintain strong customer relationships
• Communicate Marble's product clearly to external and internal stakeholders
• Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction
• Report on internal and external barriers and create action plans to resolve these barriers
Requirements
- 1-2 years of customer support experience
- Exceptional written and verbal communication skills
- Demonstrated behaviors that reinforce Marbles values: Hunger, Humility, and Care
- Experience in medical tech support (Bonus)
- Bilingualism is an asset (Bonus)
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- customer support
- customer outreach
- NPS
- satisfaction ratings
- diagnostic tools
Soft Skills
- written communication
- verbal communication
- relationship building
- problem solving
- customer satisfaction focus
