Customer Support Representative
3 Nov 2025
Bangkok, Thailand
Verified by Turrior
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
75 / 100
Offer value
Offers a solid entry-level opportunity in customer service within a growing sector; ideal for individuals starting their career.
- Solid entry-level opportunity in a growing company.
- Mentorship and training provided to build skills.
- Requires in-person attendance in Bangkok.
Pros
- Entry-level position suitable for recent graduates.
- Opportunity for skill development in customer support and operations.
- Supportive team environment with mentorship.
Cons
- Limited growth opportunities due to junior level.
- Place of work requires physical attendance in Bangkok.
Who it's for
Entry to Intermediate • Onsite
Good fit
- Recent graduates and entry-level job seekers.
- Individuals keen on developing customer service skills.
- Those wanting to work in a tech-focused environment.
Not recommended for
- Experienced professionals looking for senior roles.
- Candidates preferring remote work options.
- Individuals lacking interest in customer service.
Motivation fit
Desire to improve customer service skills.Interest in technology and its application in customer support.Willingness to learn and grow within a supportive team.
Key skills
Fluent communication in Thai and EnglishProblem-solving abilitiesProficiency with customer service software toolsAdministrative skills
Score: 75/100 AI verified analysis
About the job
Customer Support Representative
- seatOS
- Bangkok, Thailand
- Junior/Intermediate
Description
SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC.
We are hiring for a Customer Support Representative to join our team. This role will report into our Customer Support Manager and will be full time based out of our Bangkok office.
Responsibilities will include:
- Assist with administrative and operational tasks, including data entry, documentation, and updating customer records.
- Handle small priority issues and requests from users of the SeatOS platform, ensuring timely and accurate resolution under the guidance of senior team members.
- Support the onboarding process for new customers by assisting with data entry and setup tasks, collaborating with other departments to ensure accuracy.
- Shadow senior customer support staff to learn about the SeatOS platform and customer service procedures.
- Contribute to maintaining and updating training materials and knowledge base resources to improve customer support efficiency.
- Participate in team meetings and training sessions to continuously develop knowledge of the SeatOS platform.
- Assist in responding to customer inquiries via email, chat, and phone, providing support under supervision.
Requirements
- Fluent in Thai, with very good written and verbal communication in English will be required for this role.
- Experience in customer service and support roles is preferred for this role.
- Strong analytical and problem-solving skills with the ability to work independently.
- Ability to multitask on a number of different cases and tasks whilst adhering to the SLAs of the department.
- A high level of working proficiency with software tools such as Zendesk, Jira, Google Docs is a must.
