Customer Support Representative
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
High value attributed to significant skill development opportunities in customer interaction and technical support.
- Develop technical support and customer interaction skills.
- Engage with agricultural and technological products.
- Structured training program to enhance knowledge.
Pros
- Development of strong technical and customer service skills.
- Exposure to diverse agricultural and technology-based products.
- Possibility of advancement within customer support roles.
Cons
- Possibility of demanding customer interactions.
- Shifts may vary depending on business needs.
- Highly structured role may limit creative problem-solving.
Who it's for
Entry/Mid • On-site
Good fit
- Entry or mid-level customer support candidates
- Tech-savvy individuals with communication skills
- Those interested in agriculture and technology.
Not recommended for
- Experienced professionals seeking leadership roles
- Candidates wanting to work remotely
- Individuals averse to structured environments.
Motivation fit
Key skills
About the job
Description:
PRIMARY RESPONSIBILITIES & DUTIES:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
SPECIAL CONSIDERATIONS:
Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks.
Takes approximately 3-4 months from start date to reach full productivity.
Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.
The primary responsibilities for this opening could be for Tier 1 support.
Notes:
Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.
Schedule may include occasional holidays and overtime based on the needs of the business.
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site five days a week
Shifts are subject to change based on volumes.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
