Customer Support Representative
2 Nov 2025
Bangkok
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
Moderate value for entry-level candidates seeking to start a career in customer support within a growing tech company.
- Opportunity to start a career in customer support within tech
- Hands-on training and development opportunities with support team
- Entry-level role suitable for professionals seeking experience
Pros
- Entry-level position in a tech-driven company with growth potential
- Opportunity to learn and develop customer service skills
- Supportive team environment with mentorship from senior staff
Cons
- Role may involve repetitive administrative tasks
- Limited immediate advancement opportunities evident from the description
- Requires adaptation to customer complaints and technical issues
Who it's for
Entry / Junior • On-site cooperation with customer support team
Good fit
- Recent graduates or individuals new to customer support
- Tech-savvy individuals with a passion for service
- Those interested in entry-level roles in growing companies
Not recommended for
- Professionals seeking higher-level positions or roles with more responsibility
- Candidates looking for remote or flexible schedules
- Individuals uninterested in customer interaction or technical support
Motivation fit
Desire to develop customer service skills in a tech environmentInterest in travel and transportation solutionsWillingness to engage with customers and address issues
Key skills
Customer service orientationEffective communication and interpersonal skillsBasic technical proficiencyTime management and organizational abilities
Score: 75/100 AI verified analysis
About the job
SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC. We are hiring for a Customer Support Representative to join our team. This role will report into our Customer Support Manager and will be full time based out of our Bangkok office. Responsibilities will include:Assist with administrative and operational tasks, including data entry, documentation, and updating customer records.Handle small priority issues and requests from users of the SeatOS platform, ensuring timely and accurate resolution under the guidance of senior team members.Support the onboarding process for new customers by assisting with data entry and setup tasks, collaborating with other departments to ensure accuracy.Shadow senior customer support staff to learn about the SeatOS platform and customer service procedures.Contribute to maintaining and updating training materials and knowledge base resources to improve customer support efficiency.Participate in team meetings and training sessions to continuously develop knowledge of the SeatOS platform.Assist in responding to customer inquiries via email, chat, and phone, providing support under supervision.
