Customer Support Manager

We’re Tribute - the leading monetization platform on Telegram. Our users earn through donations from their followers, subscriptions to private channels, paid digital content and physical products. 60k+ creators are already actively using Tribute, incl. many well-known names and bloggers with large audiences. And that number keeps growing every day!

Responsibilities:

• Processing of written customer requests;
• Ensuring customer satisfaction: striving to exceed customer expectations by providing excellent service and maintaining a positive, friendly attitude;
• Handling a large volume of correspondence: effective management of incoming calls to minimize waiting time and ensure timely resolution of all customer requests;
• Share information with developers and managers so that they can improve our product;
• Collaborate with other departments for additional support if necessary.

Requirements:

• Demonstrated stress resistance in a fast-paced environment.
• Proficiency in written English at B2 level or above.
• Strong self-organizational skills.
• Excellent communication skills and ability to empathize with customers.
• Ability to work effectively in a team environment with a focus on customer satisfaction.
• Availability for full-time employment.
• Schedule 2/2 from 14:00 to 02:00 GMT+3.

What we offer:

• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• 20 working days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, courses and corporate events.

If you are passionate about delivering exceptional customer service and possess the skills and qualities outlined above, we encourage you to apply for this position. Join our team and help us continue to provide unparalleled support to our valued customers.