Customer Support Executive
Full Time
full time
Remote Customer Service
24 Oct 2025
Mumbai
Verified by Turrior
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
70 / 100
Offer value
Moderate value due to the clear role expectations in customer support yet limited requirements may lead to low differentiation among candidates.
- Opportunity to gain experience in customer support
- Role supports career growth in service-oriented sectors
- Suitable for entry to mid-level service candidates
Pros
- Flexibility in communication with customers
- Potential for developing customer service skills
Cons
- Lower salary expectations due to entry-level nature
- High turnover rates in customer service roles
Who it's for
Entry-level to Mid-level • Full-time, on-site
Good fit
- Entry-level professionals seeking customer service roles
- Individuals passionate about helping others
Not recommended for
- Senior professionals lacking interest in customer support
- Candidates preferring high-salary positions
Motivation fit
Desire to help customers and solve problemsInterest in building a career in customer support
Key skills
Communication skillsProblem-solving abilitiesCustomer interaction management
Score: 70/100 AI verified analysis
About the job
Key Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration, login, and navigation of the portal. Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures. Escalate technical issues to the IT/technical team and follow up until resolution. Maintain records of customer interactions and feedback. Provide guidance on tariff, billing, and compliance processes related to MMD3. Ensure high customer satisfaction through professional communication and timely support. Familiarity with ICEGATE, shipping documentation, or VGM submission. Basic knowledge of MS Office and ticketing systems. Graduate in any discipline (preferred: Commerce, Logistics, or IT background). Good knowledge of online portals, data entry, and documentation processes. Excellent communication skills (English and Hindi; regional language is a plus). Problem-solving skills with attention to detail. Ability to work under pressure and handle multiple queries simultaneously.
experience3
experience3
