Customer Support Agent
5 Nov 2025
Amsterdam, Netherlands
Verified by Turrior
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
70 / 100
Offer value
This position offers the chance to join a new operation within Flatpay with opportunities for skill growth but lacks clear compensation details.
- Participate in new market operations
- Engage with various customer service tasks
- Development opportunity in emerging fintech sector
Pros
- Opportunity to work in a new market expansion
- Flexible and varied role with diverse responsibilities
- Chance to contribute to a growing customer base in the Netherlands
Cons
- Limited information on salary and benefits
- Initial uncertainty with new team structures
- Demands adaptability in a startup-like environment
Who it's for
Entry / Mid-level • Office-based in Amsterdam
Good fit
- Bilingual candidates interested in customer service
- Individuals looking to join a startup culture
- Tech-savvy people eager to learn
Not recommended for
- Experienced service managers or executives
- Candidates needing clear salary expectations
- Individuals preferring established teams and processes
Motivation fit
Interest in customer experience and supportDesire to help shape a new customer service operationEagerness to learn and grow with the company
Key skills
Bilingual communicationCustomer interaction and serviceAdaptability in new environments
Score: 70/100 AI verified analysis
About the job
About the job
Flatpay is launching in the Netherlands in January 2026 - applications now open!
The payments revolution is here.
Who we are
Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business.
But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.
That’s why we started Flatpay.
In January 2026 we’re launching in the Netherlands and are looking for 2-3 Customer Support Agents to join us!
The payments revolution is here.
Who we are
Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business.
But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.
That’s why we started Flatpay.
- One low, flat rate across all cards
- Free best in class card terminal
- No startup fees, no monthly fees & no hidden fees
- Next working day payouts
- 24/7 NL based customer support
- 40,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS
In January 2026 we’re launching in the Netherlands and are looking for 2-3 Customer Support Agents to join us!
What you'll do
Role: Customer Support Agent
Start Date: First week of January 2026
Location: On site 5 days per week in our Amsterdam office
As a Customer Support Agent for the Dutch market, you'll be the voice of Flatpay.
Your day-to-day
Start Date: First week of January 2026
Location: On site 5 days per week in our Amsterdam office
As a Customer Support Agent for the Dutch market, you'll be the voice of Flatpay.
Your day-to-day
- Support our Dutch merchants: Take inbound calls and make outbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.
- Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
- Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
- Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
- Contribute ideas: Bring forward suggestions based on your conversations with customers to help us build a best-in-class customer support.
Who you are
Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.
Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.
Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.
Skills & Attributes
If this sounds like a good match, we’re looking forward to hearing from you.
The Flatpay team
From the Nordics, with love ❤️
Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.
Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.
Skills & Attributes
- High energy, persistence and positive attitude toward customers.
- Strong verbal and written skills.
- Metrics-driven mindset and comfort working toward daily/weekly targets.
- Receptive to feedback and eager to learn customer support best practices.
- Comfortable working both independently and with a team.
- Ability to multitask, manage time effectively and stay organised in a fast-paced environment.
- Previous experience in customer service or a similar role.
- Bonus: experience in the payments or fintech sector.
- Fluent English and Dutch speaker.
- Positive mindset and strong focus on customer satisfaction.
- Right to work in the Netherlands.
If this sounds like a good match, we’re looking forward to hearing from you.
The Flatpay team
From the Nordics, with love ❤️
About us
Welcome to Flatpay!
Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.
Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +1.000 passionate colleagues dedicated to making a difference in the financial world.
What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.
Let's shape the future of 7 million European merchants together!
