Customer Success Manager
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
The role offers strategic involvement in customer success, critical for SaaS growth, with solid opportunities for professional development.
- Engagement with customers to drive product adoption
- Strong team culture in a growing startup
- High potential for skill development and ownership
Pros
- Chance to engage closely with customers and impact their success
- Opportunity to refine customer handling processes in a startup
- Support from experienced founders with a strong technical background
Cons
- High workload as the company scales
- Potentially limited resources in a startup setting
- Need to adapt quickly to evolving product features
Who it's for
Mid-Level • Onsite with some remote flexibility
Good fit
- Customer success veterans in a SaaS environment
- Individuals interested in making tangible impacts in early-stage companies
- Those who enjoy building long-term customer relationships
Not recommended for
- Entry-level applicants without customer experience
- Candidates preferring stable, large organizations
- Individuals unwilling to adapt to a variable work landscape
Motivation fit
Key skills
About the job
About Tofu
Tofu is a Series A generative AI startup located in the SF Bay Area (San Mateo is our HQ) building a unified platform for creating hyper-personalized, omnichannel campaigns at scale that converts leads for B2B marketing teams. We sell to mid-market and enterprise Marketing leaders and work closely with their demand generation, product marketing, and content teams. Our founders come from companies like Meta, Google, Twitter and Slack and have deep expertise both in the technical domain (AI/ML/NLP) and the business domain (B2B marketing), so we deeply understand the pain-points of our customers and understand how to apply technology to build a scalable product users love. We are backed by some of the top VCs in the Bay Area (Index Ventures, SignalFire, etc.), growing revenue and are well capitalized.
About the Role
Tofu is looking for a resilient, compassionate and creative customer success manager that will work closely with our customers and make them successful with Tofu. You’ll play a critical role in defining many of our GTM decisions including playing a large part in ensuring customer adoption and satisfaction using our tool, helping diagnose and resolve technical issues, renewal of annual contracts, customer onboarding and translating customer feedback and bugs to the product and engineering teams. We are looking for a doer who loves working closely with customers to understand their requirements and goals, helping troubleshoot when things go wrong, and ensuring that they are successful and see positive ROI from Tofu’s product.
This role will offer high levels of ownership & autonomy, ability to work cross functionally with an extremely high-performing team, leadership skill development, and the opportunity to work within the generative AI software space. Our team is a group of kind, talented (yet very humble) people who move extremely fast, work very hard, and maintain a high level of intensity, but also understand that there is more to life than just work. Our team is all based in the Bay Area and work together in our office 3 days a week (we can move so much faster and build stronger team culture when we co-locate) so we are looking for someone who is based in the Bay Area.
Responsibilities
- Build relationships with current customers and promote usage and product adoption
- Drive customer expansion, upsell, and retention
- Diagnose and troubleshoot technical issues and bugs that arise
- Create and periodically update documentation that can help users understand how to better use our product
- Support customer onboarding and ensure smooth transition from onboarding
- Work closely with the product and engineering team to resolve customer issues and bugs that are surfaced by customers
- Partner with Sales to narrow and refine ICP and help inform the overall sales process
Qualifications
- 3+ years of enterprise CSM/AM experience or marketing experience. Bonus points for people with experience in Marketing/Sales tech
- Proactive, self-starter who is comfortable with autonomy but knows when to lean on other people
- Previous startup experience helpful but not required
- Proven track record of driving customer adoption and success within enterprise SaaS
- Deep level of customer empathy and patience
- Comfortable with technical concepts and working with product/engineering teams
Benefits
- Competitive salary and equity compensation
- Comprehensive health, dental, and vision insurance plans
- 401k plan
- Unlimited PTO
- Extreme opportunities for professional ownership and growth
- Highly collaborative and high-performing work environment
