Customer Success Manager
Content + Source + Freshness • 18 Dec 2025 • 95% confidence
Offer value
A strong role for customer-focused professionals with a focus on leveraging technology to enhance Client relationships; offers significant potential for career development.
- Customer-focused role with tech-driven solutions.
- Potential for significant professional growth.
- Supportive environment for customer success management.
Pros
- Opportunity to engage with innovative AI-driven solutions.
- Strong emphasis on customer success and satisfaction.
- Potential for professional growth in a thriving organization.
Cons
- Role might involve managing difficult customer interactions.
- Exact compensation and benefits are not specified.
- Possibly high workload during peak times.
Who it's for
Mid-Level • Flexible / Remote options available
Good fit
- Experienced customer success professionals.
- Candidates with a strong interest in tech innovations.
- Individuals who thrive in dynamic environments.
Not recommended for
- Entry-level professionals without customer service experience.
- Candidates seeking regular hours with minimal flexibility.
- Those uninterested in tech-driven roles.
Motivation fit
Key skills
About the job
Job Requirements
Phenom Intro:
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered
talent experience platform that is redefining the HR tech space. We have grown into
a global organization with offices in 6 countries and over 1,500 employees. As an HR
tech unicorn organization, innovation and creativity is within our DNA. Come help us
make every talent moment Phenomenal!
At Phenom, we love solving our customers’ challenging problems in talent
management. We are one team together, dream big and deliver superior customer
experience through AI-powered innovative products. You will be a part of an
inspiring product team that drives create innovative products to deliver superior
experiences and values to our customers.
About the Role
The Customer Success Manager role at Phenom is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Phenom Talent Experience Platform. Our Customer Success Specialists share best practices and playbooks to help our customers scale adoption and usage while achieving their goals.
You will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage AI powered Phenom application to re-design the way they acquire, engage, and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Phenom.
Job Responsibilities:
- Evangelize products with our customers and ensure customers maximize product value
- Thought partner with the customer in defining the right strategy
- Unblock internal escalations by partnering with cross functional teams including product, engineering, managed services, support, and account management
- Influence Phenom’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
- Drive customer satisfaction to guarantee customer renewal and retention
- Upkeep with upcoming features and roadmap to strategize customer goals
- Track and monitor customer health using internal tools like Salesforce and Totango.
- Attention to detail, ability to understand, articulate and manage customer expectations
- Manage a portfolio of large to small accounts
- Basic Qualifications:
- 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
- Preferred Qualifications:
- 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management
- Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.
- Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company
- Strong verbal and written communication skills
- Experience in providing trainings, demos, and participate in webinars/conferences
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers. We believe in providing transparency and support, so you can do the best work of your career.
Benefits:
- Health and wellness benefits/programs to support holistic employee health
- Growing organization with career pathing and development opportunities
- Tons of perks in every location for all Phenoms!
