Customer Success Manager
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Decent compensation coupled with strong collaboration potential across departments makes this role appealing.
- Salary range: $60K–$70K with performance incentives
- Significant role in customer engagement and satisfaction
- Requires 2+ years in customer success
Pros
- Competitive salary ($60K - $70K) for a Customer Success Manager
- Role involves cross-functional collaboration for customer satisfaction
- Opportunity to influence product adoption and client success
Cons
- Salary may be lower compared to technical roles
- Dependence on customer satisfaction scores can be stressful
- Potential need for field engagement may require travel
Who it's for
Junior/Mid-Level • Remote
Good fit
- Customer success professionals with a couple of years of experience
- Candidates who thrive in collaborative environments
- Data-driven individuals focused on client outcomes
Not recommended for
- New graduates without relevant experience
- Individuals looking for strictly technical roles
- Candidates averse to cross-departmental teamwork
Motivation fit
Key skills
About the job
• Develop and execute strategic email campaigns and outreach sequences (personalized and automated).
• Build and optimize workflows using our Customer Success platform.
• Analyze account data to generate customized insights for clients at scale and prioritize actions.
• Facilitate one-to-many engagement efforts (webinars, office hours, etc.).
• Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value.
• Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or resolve escalated issues.
Requirements
- Bachelor's degree in Business, Communications or a related field
- 2+ years in Customer Success, Account Management or in a similar client-facing role preferred
- Strong written and verbal communication and data analysis skills
- Proficient in Microsoft Excel, PowerPoint and Word
- Excellent problem solving and relationship building skills
- Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues
- Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred
- Previous experience in the transportation industry is a plus, but not required
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- data analysis
- email campaigns
- workflow optimization
- customer insights
- problem solving
- relationship building
Soft Skills
- written communication
- verbal communication
- autonomous work
- cross-functional collaboration
