Customer Success Manager - Japan
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Moderate value due to the emerging company profile, competitive salaries, and significant responsibilities in customer lifecycle management.
- Competitive pay in a promising cybersecurity startup
- Flexible remote working options
- Opportunity to shape customer success strategies
Pros
- Opportunity to join a pioneering cybertech firm
- Focus on proactive customer relationships
- Remote-first work culture allowing flexibility
Cons
- Less established brand compared to competitors
- Needs for strong technical skills may deter broader candidates
- Potentially limited career advancement paths in a small firm
Who it's for
Mid-Level • Remote
Good fit
- Customer Success Managers with a tech focus
- Professionals who thrive in startups
- Tech-oriented individuals ready to engage with customers
Not recommended for
- Entry-level or generalists without specific tech experience
- Individuals desiring stable, established company environments
- Candidates not interested in cybersecurity
Motivation fit
Key skills
About the job
🌀 The Company
Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.
Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.
🎯 The Role
We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers in Japan. Based in Japan and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
💼 Your Responsibilities
Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
Build strong, proactive relationships with customers in Japan
Identify and support opportunities for upsell and cross-sell in partnership with Sales
Coordinate with internal teams to resolve customer issues quickly and effectively
Collaborate with Customer Support Engineers to ensure seamless communication and delivery
Collect and share customer feedback to improve product and service quality
Track success metrics and use data to inform customer strategy and engagement
🤝 Who You’ll Work With
You will report to the Head of Customer Success
Work closely with Customer Support Engineers (CSEs), Sales, Product, and Engineering
Partner with regional teams to serve a diverse Japanese customer base
Collaborate cross-functionally to ensure high customer satisfaction and retention
🧬 Profile We’re Looking For
3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
Based in Japan with experience supporting national and regional customers
Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
Excellent communication skills and comfort working in japanese-first environments
Comfortable in a remote, async-first culture
Experience with CRM/CSM tools, customer journey tracking, and success metrics
Familiarity with the cybersecurity sector, especially threat intelligence, is a plus
Fluency in English
Bonus: Fluency in an additional language
🌱 Why Join Filigran? More than just a job.
We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.
⭐ What we believe
We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.
💻 How we work
That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.
🧭 What guides us
That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.
💰 Compensation & Benefits
Competitive pay + equity — everyone shares in our success
Remote-first, flexible, and balanced — work that fits your life
Your setup, your choice — pick the gear that works for you
🌍 Equal Employment Opportunity
We enable cybersecurity through inclusion — from code to culture.
At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.
What matters here is what you bring — not what you look like, where you’re from, or how you identify.
🚀 Ready to Join Us?
Apply now and help us build the future of the cybersecurity ecosystem — together.
