Customer Success Manager - Enterprise Sales Mumbai
8 Dec 2024
Mumbai, Maharashtra, India
Verified by Turrior
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
88 / 100
Offer value
High value due to the crucial role in customer retention, opportunities for strategic influence, and the robust backing of an expanding marketplace.
- Key role in driving customer retention and revenue
- Collaboration with high-profile clients and teams
- Opportunity to influence product features based on market feedback
Pros
- Influential position in a leading job marketplace
- Chance to develop strategic relationships with corporate clients
- Opportunity to shape growth strategies and product solutions
Cons
- High expectations for retention and revenue growth
- Potentially high-pressure environment
- Complex sales situations may require extensive prior experience
Who it's for
Mid to Senior • Office-based
Good fit
- Experienced customer success managers
- Sales professionals with account management skills
- Strategic thinkers in client relationship management
Not recommended for
- New graduates without relevant experience
- Professionals seeking purely operational roles
- Individuals not comfortable with a sales-oriented focus
Motivation fit
Desire to excel in customer success rolesInterest in building strategic client relationshipsWillingness to work in a fast-paced, goal-oriented environment
Key skills
Customer success managementSales strategies and upsellingRoot cause analysisProduct insights and development collaboration
Score: 88/100 AI verified analysis
About the job
About The Team
The Enterprise business unit at Apna is responsible for driving revenue, sales, and customer retention. It is composed of three sub-units - Sales, Marketing, and Revenue Operations, which includes Customer Success Management. While the sales team is segmented by industry expertise, the customer support and marketing teams are organized horizontally. This cohesive team plays a vital role in maintaining the overall health of the job marketplace. By closely collaborating with brands, our team helps Apna marketplace foster a strong network effect. This network effect enhances candidate retention and attracts a larger pool of highly qualified individuals. Furthermore, working with new clients and handling substantial projects allows our team to offer strategic guidance for growth. It also enables our product team to devise innovative solutions that cater to the evolving needs of the marketplace.
About The Role
We are looking for a Customer Success Manager to provide support, nurture relationships and expand business with key accounts.
Requirements
Responsibilities
The Enterprise business unit at Apna is responsible for driving revenue, sales, and customer retention. It is composed of three sub-units - Sales, Marketing, and Revenue Operations, which includes Customer Success Management. While the sales team is segmented by industry expertise, the customer support and marketing teams are organized horizontally. This cohesive team plays a vital role in maintaining the overall health of the job marketplace. By closely collaborating with brands, our team helps Apna marketplace foster a strong network effect. This network effect enhances candidate retention and attracts a larger pool of highly qualified individuals. Furthermore, working with new clients and handling substantial projects allows our team to offer strategic guidance for growth. It also enables our product team to devise innovative solutions that cater to the evolving needs of the marketplace.
About The Role
We are looking for a Customer Success Manager to provide support, nurture relationships and expand business with key accounts.
Requirements
Responsibilities
- Own Net Revenue Retention (NRR) for respective orgs
- Drive usage by building meaningful connections with clients, utilizing root cause analysis to identify gaps in the hiring funnel, and providing valuable insights to the product team
- Focus on existing accounts with a client-centric retention strategy, identifying the perfect hiring requirements across multiple products and pitching the right product for maximum value
- Customize training modules for existing clients while maintaining strong relationships
- Identify and analyze clients' requirements, proposing tailored solutions for talent acquisition and branding needs
- Engage with senior management in client organizations and present Apna's products and services
- Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
- Sales Analysis, Usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.)
- Manage complex sales situations & acquire clients based on - value based selling
- Following the complete sales cycle and ensuring payment collection
- Closely monitoring of competitor activities and assisting in planning counter strategies
