Customer Success Manager
About the job
About Us
Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business, but an integral driver of growth. With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.
About the Role
The mission of a Customer Success Manager is to establish a trusting relationship with our SMB and enterprise-level customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding to providing value throughout the relationship with the customer until their contract renewal.
Work Days: Monday-Friday
- Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
- Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the platform to manage third-party security risk and exceed their goals.
- Represent the voice of the customer and be part of the product development roadmap.
- Partner with Account Management and Product Teams on upsell, cross-sell, and expansion opportunities.
- Leverage your product knowledge and experience to ensure customers receive the utmost value of Panorays’ product.
Experience & Skills
- Native Hebrew and English speaker with excellent written and verbal skills.
- Minimum of 1-2 years experience in Customer Success, preferably in cybersecurity/InfoSec SaaS companies.
- Ability to quickly grasp and learn new technologies and businesses.
- Technical knowledge and skills related to software solutions (SaaS environment).
- Exceptional interpersonal skills.
- High prioritization skills and process orientation – accountability and personal organization are essential.
- Thrive in a fast-paced dynamic and ever-changing environment.
- A team player and great communicator, comfortable working with multiple interfaces simultaneously.
