Customer Success Manager
Full Time
full time
23 Oct 2025
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
84 / 100
Offer value
Potentially rewarding role emphasizing both commercial success and meaningful customer relationships.
- Salary range: £40,000–£80,000
- Impactful role in climate technology
- Diverse tasks across customer success
Pros
- Competitive salary range of £40,000–£80,000 offers significant earning potential.
- Diverse responsibilities across customer lifecycle enriches the role.
- Work with purpose in climate tech, appealing to mission-driven candidates.
Cons
- Requires three plus years of relevant experience.
- May involve substantial travel for client management.
Who it's for
Mid-Level • In-office in London
Good fit
- Seasoned customer success managers
- Individuals passionate about sustainability
- Professionals who thrive in high-energy environments
Not recommended for
- Candidates new to customer success
- People disinterested in travel
Motivation fit
Desire to foster environmental change through technology.Interest in building strong client relationships.
Key skills
Customer relationship managementTechnical acumen for SaaS productsCross-functional collaborationCommunication and advisory
Score: 84/100 AI verified analysis
About the job
Requirements
- 3+ years of experience in Customer Success, Account Management, or related commercial roles in B2B SaaS, fintech, or climate tech ,
- (Desirable) Have experience in fintech, payments, or carbon/climate sectors ,
- Technical acumen—you can quickly understand complex workflows, APIs, or integrations and communicate them simply ,
- (Desirable) Have worked with global south markets or mission-driven organizations ,
- Proven commercial success—you’ve owned renewals, expansions, or revenue targets and consistently exceeded them ,
- Executive communication skills—you’re confident leading strategic conversations with senior stakeholders ,
- Startup hustle—you’re energised by ambiguity, love to build from scratch, and can deliver with limited structure ,
- Empathy and purpose—you care deeply about climate impact, financial access, and empowering communities
What the job involves
- Own customer relationships across the lifecycle—from onboarding through renewals and expansion ,
- Drive commercial outcomes, maintaining and growing a portfolio of strategic accounts ,
- Act as a trusted advisor—understanding customers’ technical, operational, and commercial goals and aligning Terraspect’s solution to deliver measurable impact ,
- Collaborate cross-functionally with Product, Engineering, and Partnerships to deliver solutions, resolve challenges, and inform roadmap decisions ,
- Design and scale CS operations—create the early playbooks, metrics, and workflows for success, renewal, and growth ,
- Represent the voice of the customer, translating insights into product direction and go-to-market strategy ,
- Build deep trust with executive stakeholders and frontline users alike—from climate project managers to CFOs and sustainability leads
Benefits
- Deliveroo allowance for lunch and evenings ,
- Team off-sites in nature (our last trip was in the Peruvian Amazon) ,
- Budget to build your own work station ,
- Pension ,
- Weekly sports and regular social events ,
- Wellness budget ,
- Pet friendly! ,
- Health insurance, cycle to work scheme
