Customer Success Manager

Full Time

full time

$60,000 - $75,000

AdTech / MarTech

16 Jan 2025

Verified by Turrior

Content + Source + Freshness • 12 Dec 2025 • 95% confidence

75 / 100

Offer value

Moderate offer value marked by a stable client base and opportunities for development in the advertising tech sector, although competitive.

Opportunity in an established AdTech program
Room for growth in client relationship management
Work in a fast-growing, competitive environment

Pros

Potential for career advancement in a growing AdTech field
Engagement with major clients and varied projects
Emphasis on teamwork and collaboration

Cons

Experience in a client-facing role is a must
Possibly high-pressure circumstances managing multiple accounts
Some travel may be required, impacting work-life balance

Who it's for

Entry to Mid-Level • Hybrid/Remote available

Good fit

Entry to mid-level professionals in advertising
Individuals with strong communication skills
Candidates interested in tech-driven client solutions

Not recommended for

Newcomers without AdTech experience
Those seeking behind-the-scenes roles without client contact
Individuals desiring a strictly 9-to-5 work culture

Motivation fit

Desire to engage in client management and salesInterest in leveraging technology for client successEagerness to work in a fast-paced, dynamic environment

Key skills

Account managementClient relationship buildingTechnical problem-solving

Score: 75/100 AI verified analysis

About the job

Role Summary

As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and optimize deal performance, and provide proactive support to both self-service and managed-service programmatic buyers.

Responsibilities

Foster strong, long-lasting relationships with clients, acting as their primary point of contact and providing exceptional customer support, proactive upselling and promoting new features/products.

Work cross functionally with the sales team and receive clients' requests for proposal and translate into customized deals tailored to the client goals, KPIs and objectives.

Continuously monitor the performance of private marketplace deals (PMPs), regularly reviewing key metrics to ensure they are on track to meet or exceed clients goals.

Identify areas for improvement in client PMPs, and work closely with clients to implement strategies that maximize their success.

Assist customers in creating and troubleshooting any technical issues as needed, ensuring a smooth and efficient experience.

Qualifications

1-2 years of experience in advertising or AdTech industry

Nice to have/preferred: Agency or trading desk experience, experience working within a major DSP such as DV360 or The Trade Desk

Client facing experience in an account management role or sales role

Time management and organizational skills

Ability to work cross functionally with other teams within the organization

Great communication skills, both verbal and written

👋 About us

Equativ is the new single name for Smart Adserver, DynAdmic, LiquidM and Nowtilus — four proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers. The union combines client expertise and engineering excellence to serve the interests of both the supply- side and demand-side with equal professionalism and technical sophistication.

Headquartered in Paris and New York, Equativ operates globally with a team of more than 550 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ.com.

The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000: Europe’s Fastest-Growing Companies.

Equativ (formerly Smart AdServer) has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment.

Come and lead the charge with us in building a transparent ecosystem based on quality!

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Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-team@equativ.com