Customer Success Manager

About Strivacity

Strivacity is transforming how enterprises manage customer identity by combining security, usability, and low-code agility in a single CIAM (Customer Identity and Access Management) product. Our customers use Strivacity to deliver seamless digital experiences while staying compliant and secure. We’re growing fast and looking for a customer-focused professional who thrives on building relationships and driving long-term value for enterprise clients.

Role Overview

As a Customer Success Manager (CSM) at Strivacity, you’ll be the trusted advisor for a portfolio of enterprise customers, ensuring they get the most value out of our platform. From onboarding through renewal, you’ll guide customers through their CIAM journey, helping them achieve their goals, adopt new features, and realize long-term ROI. You’ll act as the bridge between our customers and internal teams—advocating for client needs while driving product adoption and retention.

This role is ideal for someone who’s passionate about customer relationships, technically curious, and confident navigating complex environments.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of enterprise customers throughout their lifecycle.
  
• Lead onboarding and adoption processes—partnering with implementation teams to ensure timely, successful go-lives.
  
• Build trusted relationships with stakeholders ranging from technical teams to executive sponsors.
  
• Develop and execute customer success plans aligned with client goals and milestones.
  
• Proactively identify opportunities for upsell, expansion, and increased platform adoption.
  
• Monitor account health, usage metrics, and customer feedback to mitigate risk and maximize satisfaction.
  
• Serve as the voice of the customer internally—partnering with Product, Support, and Engineering to influence roadmap and resolve issues.
  
• Facilitate QBRs and executive check-ins to showcase value and drive alignment.
  
• Support renewals by ensuring customers are successful, referenceable, and achieving tangible results.
  

Required Skills & Capabilities

• Strong relationship-building and communication skills—able to build trust and influence across levels.
  
• Excellent organizational and project management skills, especially in fast-paced, complex environments.
  
• Ability to understand technical concepts and translate them into business value.
  
• Confident navigating cross-functional conversations with Product, Engineering, and Sales teams.
  
• Self-starter with strong problem-solving instincts and a bias toward action.
  
• Comfortable with SaaS tools and customer engagement platforms (e.g., Gainsight, Salesforce, Jira, Slack).
  

Experience Requirements

• 4+ years in Customer Success, Account Management, or post-sales role supporting enterprise software/SaaS clients.
  
• Experience working with enterprise customers in regulated industries such as finance, healthcare, or retail is a plus.
  
• Background in identity and access management (IAM), customer identity (CIAM), security, or API-driven platforms is preferred.
  
• Prior experience in a startup or high-growth SaaS environment is advantageous.
  
• Bachelor’s degree or equivalent professional experience.
  

Why Join Strivacity?

• Be part of a customer-first culture that values innovation and execution.
  
• Work directly with enterprise customers shaping the future of digital identity.
  
• Competitive compensation, equity, and full benefits.
  
• Flexible, remote-first environment built on trust and accountability.
  

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