Customer Success Associate
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
A valuable entry role for those interested in customer success, particularly in the fintech domain.
- Entry role focused on building client success.
- Career progression potential in fintech.
- Valuable for enhancing customer relationship skills.
Pros
- Opportunity to develop relationships with clients.
- A clearly defined career path within a fast-growing company.
- Skills related to CRM and sales could be advantageous.
Cons
- Initial phase could involve a heavy workload.
- Requires a proactive attitude towards client management.
- Potential ambiguity in salary structure.
Who it's for
Entry to Mid-level • Hybrid/Remote.
Good fit
- Customer service professionals
- Entry-level candidates in fintech
- Individuals interested in account management
Not recommended for
- Senior professionals seeking leadership roles
- Candidates not fond of client interaction
- Those looking for rigid work arrangements
Motivation fit
Key skills
About the job
A universe of opportunities. Open to you.
Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!
Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.
Location:
London, UK
Join Payoneer in London to drive customer success by building lasting relationships and helping clients achieve their business goals. If you excel at understanding client needs, delivering value, and creating impactful growth strategies, we’d love to see you on our team!
What you’ll be spending your time on:
- Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
- Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
- Review and propose process improvement that drive client and market penetration.
- Build business success stories and case studies.
- Maintaining all information of customer activity within CRM platform.
- Participant events, below the line activities and represent Payoneer in industry forums to drive awareness.
- Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
- Develop long-term strategic relationships with key stakeholders.
- Draft various business reports
Is this you?
The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
For this role you are also:
- Proactive doer
- Strong team player
- Organized
- Sales oriented – good negotiation skills
What you’ll be spending your time on:
- 1-2 of account management, business development or other relevant experience
- Fluent in English and Russian- Must
- A Bachelor's degree, preferably in business or communications
- Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
- Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
- Strong written and verbal communication skills
- Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
- Track record of meeting and exceeding business established goals
- Ability to make decisions in a changing environment, anticipate future needs and drive results.
- High level of organization and focus and ability to work under pressure
Not a must but a great advantage:
- Experience in the IT software industry
- Experience using salesforce.com or a similar CRM system
- Experience in the Payments and Banking industry
- Experience with direct sales for small businesses engaged in cross border trade
- Experience with digital marketing, affiliate marketing, social media
- Experience with data analytics & BI tools
- Experience in working and collaborating with remote teams to get things done
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.
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