Customer Success Associate
4 Nov 2024
Ottawa, ON, Canada
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
Good value due to the opportunity to join a growing tech company in the sports sector, but limited salary information and high demands for availability decrease overall attractiveness.
- Opportunity in a fast-growing sports tech company.
- Hands-on experience in customer success and technical support.
- Requires flexible working hours especially during sports seasons.
Pros
- Opportunity to work in a growing industry with a focus on sports technology.
- Chance to develop problem-solving and customer support skills in a startup environment.
- Direct impact on customer satisfaction during critical moments.
Cons
- Irregular working hours needed, especially on weekends.
- Limited salary transparency regarding compensation.
- High-pressure work environment on game days may deter some candidates.
Who it's for
Early Career • In-office or flexible hours with irregular scheduling
Good fit
- Passionate about sports and technology.
- Individuals looking to start their careers in a dynamic environment.
- Candidates who handle stress well and enjoy live customer interactions.
Not recommended for
- Those who need stable working hours.
- Candidates uninterested in sports.
- Individuals seeking high salary transparency upfront.
Motivation fit
Desire to support teams in high-stress situations.Eagerness to learn and grow in a fast-paced environment.Interest in contributing to the success of sports teams.
Key skills
Customer supportProblem-solving under pressureEffective communicationTechnological proficiency in sports applications
Score: 75/100 AI verified analysis
About the job
GameStrat was founded in 2015 by Tunch Akkaya and Elijah Wu. Tunch, while playing football at the University of Ottawa, saw a need where his very own head coach wanted the ability to have in game video replay to be able to make better in-game adjustments and coaching decision. Originally building something for their very own team to gain a competitive advantage, GameStrat quickly grew in popularity and has now become the market leader when it comes to instant replay solutions for coaching and training needs. GameStrat's expertise and technology has extended beyond football, working with hockey and lacrosse teams as well as with various organizations within defense and law enforcement training environments.
Job Description
We’re looking for somebody who is passionate about sports and wants to join one of the fastest growing startups in Ottawa. GameStrat has emerged as a blue-chip company in the sports coaching software industry, combining innovative and easy to use technology to help coaches win more games. We’re looking for a Customer Success Associate who loves solving problems and who doesn’t shy away from stressful and high pressure situations.
As part of the GameStrat Customer Success & Support Team, our goal is to always be available and solve problems for our customers when they need it most (during their seasons and on game days). Your main responsibilities would be handling customer onboarding, managing renewals in the off season, and most importantly being available for in season and game day support. Specifically on game days, you would have to answer and make phone calls on Thursday nights, Friday nights and Saturdays during the football season, and also replying to emails and chats from our users, ultimately making sure that each team is prepared to run GameStrat smoothly on game days. You will become an expert in operating and supporting GameStrat products.
In your cover letter, tell us why you want to work in a startup environment at GameStrat and also a memorable football moment in your lifetime.
Also answer in your cover letter if you are comfortable with working irregular hours as well as being available to take and make phone calls on Thursday, Friday and Saturday nights during the fall football season (mid August - Mid December) between 4pm - 12am ET?
Preferred Qualities
- Comfort in a fast-paced, entrepreneurial, start-up environment
- A genuine interest in helping coaches use and leverage technology in sports
- Detail oriented, positive minded, strategic thinker and strong work ethic
- Calm under pressure and stressful situations
- Comfortable and confident with speaking on the phone
- Eager to learn and grow with a “do not take no for an answer” mentality
