Customer Service Representative

Job Description:

We are looking for a Customer Service Representative to handle inquiries and resolve customer issues. The representative will provide assistance through phone, email, and chat, ensuring customer satisfaction.

Responsibilities:

• Answer customer inquiries and provide information about products/services.
• Resolve customer complaints in a timely manner.
• Process orders, returns, and exchanges.
• Maintain customer records and document interactions.
• Follow up with customers to ensure satisfaction.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service is preferred.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work under pressure.