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Careers at Octopus Energy
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Customer Operations Specialist

Full Time
full time
5 Nov 2025
Verified by Turrior

Content + Source + Freshness • 16 Dec 2025 • 95% confidence

72 / 100

Offer value

Good offer emphasizing customer engagement in the EV sector, but may benefit from a clear path for career progression.

  • Focus on customer support for EV drivers
  • Opportunity for flexible work arrangements
  • Requires good written communication skills
  • Less clear career progression opportunities
Pros
  • Role focuses on engaging with customers around electric vehicles, a growing market.
  • Opportunity to develop skills in technical problem-solving and customer service.
  • Flexible work arrangement supports work-life balance.
Cons
  • Possibly lower salary compared to more technical roles.
  • Career progression may not be clearly defined.
  • Success may heavily depend on customer engagement skills.

Who it's for

Entry to Mid-level • Remote

Good fit
  • Customer service-oriented individuals
  • People interested in electric vehicle technology
  • Candidates seeking remote work opportunities
Not recommended for
  • Individuals needing clear career paths
  • Technical professionals looking to deepen technical skills
  • Those uncomfortable with customer service pressures

Motivation fit

Desire to support customers and enhance their experiences.Interest in the electric vehicle sector.Willingness to adapt and tackle various customer inquiries.

Key skills

Customer support and engagementOrganisational and collaboration skillsTechnical problem-solvingStrong written communication abilities
Score: 72/100 AI verified analysis

About the job

• Handle customer inquiries over email and chat
• Ensure high-quality support for EV drivers
• Stay updated with the latest Electroverse features
• Collaborate with the team to improve customer experiences

Requirements

  • Fantastic written communication skills
  • Organised with day-to-day operations
  • Willingness to tackle new problems
  • Technical problem-solving skills
  • Interest in EVs and EV tech

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

  • technical problem-solving

Soft Skills

  • written communication
  • organisational
  • collaboration
  • customer support
  • adaptability

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Turrior uses artificial intelligence to create job listings, automate candidate screening, conduct video interviews, and apply comprehensive AI scoring — helping companies hire faster, more accurately, and with lower operational costs.

Key benefits:

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  • Video interviews with AI-based answer analysis
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