Customer Marketing Specialist
About the job
About Pageport
Pageport helps businesses convert more leads. We believe the current experience of being / converting a lead is miserable, and we are on a mission to make it delightful, both for the lead and for the business contacting the lead.
We do this by creating personalized, video-based websites for each individual lead and automating the communication through all channels available (email, SMS, phone, etc.). Our current customer is financial services businesses, mainly financial advisors, who pay for leads.
We are growing faster than we really know what to do with (ARR +830% in the last year) and our future goals are even more ambitious. The problem we’re solving is real, our customers love the product, and our confidence is increasing every day. We truly believe we have a clear path to define a new segment of tools, build an amazing company, and make a lot of people a lot of money. To do this, we need to hire amazing people who are as ambitious as we are.
Our culture
Pageport is currently a team of eight employees. We have a strong company belief that the best strategy for non-linear growth at a startup is to hire amazing, experienced people and let them cook.
At Pageport, we work hard. We strive to be excellent and to create delightful experiences. We believe that good, clean writing is a differentiator in everything we do, from the code we write to the support tickets we answer. We default to moving fast, but make conscious decisions to slow down. We prioritize creating solutions over solving problems whenever possible. We prefer doing the work to talking about the work and generally hate management.
We strive to embody the idea that startups should do two things: write code and talk to customers. If any activity doesn’t fit into one of those buckets we do everything we can to automate, outsource, or eliminate the task.
Pageport is a 100% in-person company located in Lehi, Utah.
Customer marketing
Pageport has ~250 customers and we are constantly looking for ways to better serve these customers. Our customer generally has pretty good ideas of what they want to do, but don’t always have the skillset to execute. Our software does a great job of helping with this, but we believe the best way to help our customer is by also having a human in the loop. To achieve this, we are building out our “customer marketing” function, whose main role will be to help our customers use Pageport effectively to execute their marketing ideas.
The main responsibilities for this role are
Building playbooks that will accelerate new feature adoption
Manage the communication and implementation of new product features
Work with our customers to execute and optimize new campaigns
Respond to customer support requests
We’re looking for a hungry early-career marketer who wants to make a real impact at a fast-growing startup. This role will report directly to Hayden Neal (GTM lead) and Thomas Clawson (Co-Founder) who are both excellent marketers and even better people.
Requirements
Marketing degree or relevant work experience
Strong communication and writing skills
A passion for delighting customers with every interaction
Available to work in-office 5 days / week in Lehi, UT
Salary / benefits
$70,000 - $80,000 / year + benefits + equity
Cover 100% of healthcare premiums
