Customer Contact Center Representative
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
Medium value due to the essential role in customer service combined with regulatory compliance focus, although it may lack progression for ambitious individuals.
- Role focusing on customer service with regulatory elements
- Stability in a structured compliance environment
- Well-rounded benefits for employee wellbeing
Pros
- Opportunity to work in a role aimed at regulatory compliance and customer service
- Involvement with high-level complaints, impacting customer satisfaction
- Structured benefits package promoting employee wellbeing
Cons
- Possibly limited advancement opportunities
- Role may be highly transactional and service-oriented
- High-pressure situations dealing with escalations
Who it's for
Entry to Mid Level • On-site
Good fit
- Customer service professionals with compliance experience
- Individuals who enjoy problem-solving in high-pressure scenarios
- Candidates seeking job security in established organizations
Not recommended for
- Highly ambitious individuals seeking quick career progression
- Those who prefer less customer interaction
- Candidates who are uncomfortable with regulatory compliance tasks
Motivation fit
Key skills
About the job
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About our Team:
Special Operations Team: The Special Operations team currently consist of 9 agents who handles high volume complaints from various agencies like CFPB, BBB, AG, and Insurance Commissioners, also processes trafficking disputes, threats to sue, and requests for descriptions of procedures.
About the Role:
Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision
Responsibilities:
- Consistently adhere to Service levels, Production, Quality and Compliance SLAs
- Identify instances of fraud and investigate fraudulent activities
- Responsible for putting together documentation
- Handle all high-level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies
- Demonstrate ownership from assigned work from internal/external partners, report on current trends and communicate with various stakeholders at different levels throughout the organization
Requirements:
- 3+ years in regulatory and or/ compliance operations
- Professionalism
- Regulatory and/or Compliance experience
- Communication and Analytical Skills
- Ability to handle complex escalations, conduct research and articulate finding clearly
- Ability to manage high-volume, high-priority caseloads with accuracy
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
