Customer Care Associate (Japanese & English)
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Moderate value score reflecting the importance of bilingual communication skills and customer-centric experience.
- Engaging role with potential for global interaction
- Requires bilingual proficiency in Japanese and English
- Focus on customer service and problem resolution skills
- Opportunities to enhance communication and teamwork
Pros
- Opportunity to work globally with diverse clients
- Skills enhancement in customer service and relationship management
- Role in a reputable company in the fintech sector
Cons
- Bilingual requirement can limit candidate pool
- Customer service roles may involve dealing with complaints
- Salary structure not specified, which can affect expectations
Who it's for
Mid-level • Office-based
Good fit
- Candidates with customer service experience in bilingual environments
- Individuals keen on customer satisfaction and support
- Professionals looking to work in a global fintech landscape
Not recommended for
- Those with no experience in customer-oriented roles
- Individuals who prefer roles without customer engagement
- Candidates uninterested in multilingual communication
Motivation fit
Key skills
About the job
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Location
South Korea, Seoul
What you’ll be spending your time on:
- Customer Inquiry Management: responding and resolving customer inquiries, requests, and concerns via phone, email, and chat in a timely and courteous manner
- Customer Satisfaction: ensuring exceptional support for our customers from start to finish providing relevant information
- Team Collaboration: work closely with other departments to ensure seamless customer support and issue resolution.
- Documentation: record and maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.
- Product Knowledge: maintain a thorough understanding of our products and services to provide accurate and relevant information to customers
- Feedback Collection: gather customer feedback and insights to help improve our products, services, and overall customer experience
For this role you are also:
- Customer centric with problem solving mindset
- Self-motivated to reach resolution, proactive and willing to take ownership
- Great at communication (verbal and written)
- Attention to details
- Able to multi-task using multiple systems, screens while doing active listening
For this role you must have:
- Proficiency in Japanese and English
- 2-3 years of relevant experience
- The right to work in South Korea
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.
