Customer Account Manager
Content + Source + Freshness • 27 Feb 2026 • 95% confidence
Offer value
The position provides competitive pay but prescribes significant physical and managerial responsibilities, appropriate for customer service-oriented individuals.
- Competitive salary for account management
- Management role with growth potential
- Requires physical labor and customer interaction
Pros
- Management role with potential for career advancement
- Competitive salary within the range for account management
- Opportunity to build strong customer relationships
Cons
- Physical demands and potential stress associated with managing collections
- Requires significant interaction with customers and handling sensitive situations
- Full-time position limiting flexibility
Who it's for
Mid-Level • On-site
Good fit
- Experienced account managers
- Customer-focused individuals wanting to advance
- Candidates comfortable with managerial challenges
Not recommended for
- Entry-level candidates without management experience
- Individuals preferring remote jobs
- Those hesitant to manage collections
Motivation fit
Key skills
About the job
The Work
Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management
Requirements/Responsibilities
Requirements
United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 9 am to 8 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron’s Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
