Core Crew (Front Desk & Sales) - Upper West Side, NY
$18/hr
11 Feb 2025
Manhattan, New York, NY, USA
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
78 / 100
Offer value
Moderate value due to competitive pay in a part-time customer service role with fitness focus.
- Part-time role with competitive pay at $18/hour
- Flexible working hours for better work-life balance
- Community-focused environment that encourages engagement
- Sales targets may cause pressure
Pros
- Competitive hourly wage of $18 plus commission opportunities
- Part-time flexibility aligns with various schedules
- Focus on community building and customer interaction
Cons
- Role limited to part-time status affecting benefits
- Requires proactive sales engagement
- Job may involve high levels of physical activity
Who it's for
Entry / Early Career • Part-time, flexible scheduling
Good fit
- Enthusiastic individuals looking to enter the fitness industry
- Outgoing personalities who excel in customer service
- Candidates seeking part-time, flexible roles
Not recommended for
- Professionals not interested in sales roles
- Those seeking full-time positions
- Individuals who prefer minimal physical activity
Motivation fit
Passion for fitness and wellnessInterest in customer engagement and serviceDesire to work in a collaborative team environment
Key skills
Customer service skillsSales and marketing abilitiesOrganization and attention to detailProficiency in communication
Score: 78/100 AI verified analysis
About the job
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.
You'll be responsible for:
- Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
- Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
- Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
- Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Following up with client lists in Axle to meet monthly sales quota
- Responding to client emails
- Alerting coaches about client milestones and setting up the celebration board
What we need from you:
- High school education, some college preferred
- This is a part-time hourly position
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you'll bring to us:
- High school education, some college preferred
- This is a part-time hourly position
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
Compensation & Benefits:
- $18.00/hour plus opportunities to earn sales commission
- Free drop in classes
[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.
At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.
