Clinical Specialist

Why We're Here:
At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Overview

We are presently in search of a full-time Clinical Specialist to become a part of our team. This position is entirely remote and open to candidates from any location. The full-time work hours are scheduled from Monday to Friday, 9 am to 6 pm, with a one-hour lunch break.

Responsibilities

• Utilize motivational interviewing techniques to explore and resolve ambivalence regarding engaging in services

• Complete all paperwork, referrals, and case notes in an accurate and timely manner.

• Facilitate linkage to internal and external services/resources

• Actively and accurately match patient with internal service providers and facilitate scheduling

• Work with patients to resolve barriers to services

• Complete outbound calls to provide additional support to at-risk patients to support attendance to initial therapy appointment

• Assess for lethality and clinically escalate when necessary to ensure safety and well-being of patients.

• Cover clinical escalation while Lead Clinical Specialist is on lunch and/or on PTO

• Work collaboratively with peer support team to identify patients who need additional support

Skill Requirements

• Very strong at direct patient contact at volume, communicating status and issues to managers, and executing steps and written records and actions on time

• Your accuracy and speed is a strong match to an extremely high volume, deadline oriented, fast paced role.

• Working knowledge of DSM 5 nomenclature

• Ability to provide Crisis intervention/stabilization and verbal de-escalation

• Ability to work independently and on a team

• Strong communication skills

• Ability to manage multiple projects simultaneously

• Resourceful, a good problem solver and organized

• Deadline oriented

• Able to utilize clinical judgment to make decisions

Qualifications

• Highly motivated, results-driven

• History of accuracy, volume processing and meeting deadlines

• Bachelor’s degree from an accredited university or college with a major in counseling, social work, psychology, nursing, rehabilitation, special education, health education, or a related human services field; master degree preferred

• Fluency in English, Spanish (preferred); proficiency in other languages a plus:

• Utilize motivational interviewing techniques to explore and resolve ambivalence regarding engaging in services

• Complete all paperwork, referrals, and case notes in an accurate and timely manner.

• Facilitate linkage to internal and external services/resources

• Actively and accurately match patient with internal service providers and facilitate scheduling

• Work with patients to resolve barriers to services

• Complete outbound calls to provide additional support to at-risk patients to support attendance to initial therapy appointment

• Assess for lethality and clinically escalate when necessary to ensure safety and well-being of patients.

• Cover clinical escalation while Lead Clinical Specialist is on lunch and/or on PTO

• Work collaboratively with peer support team to identify patients who need additional support

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.