Client Success Manager
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Good value due to competitive pay, mission-driven environment, and strong benefits package.
- Competitive hourly rate: $24.00 - $26.00.
- Signing bonus of $1,000 after 90 days.
- Benefits including health insurance and 401(k) match.
Pros
- Signing bonus adds immediate financial incentive.
- Comprehensive benefits including health and professional development support.
- Job in a supportive culture focused on community impact.
Cons
- On-call rotation may affect work-life balance.
- Responsibilities can be demanding in a fast-paced environment.
- Travel may add extra hours to the job.
Who it's for
Mid-career • In-office with travel
Good fit
- Experienced client success professionals.
- Individuals with a passion for healthcare and community service.
- Candidates who thrive in caregiving environments.
Not recommended for
- Candidates without healthcare or caregiving experience.
- Those who prefer remote work arrangements.
- Individuals seeking predictable schedules.
Motivation fit
Key skills
About the job
Location: Renton, WA (In Office & Local Travel)
Salary Range: $24.00 - $26.00 per Hour
Signing Bonus: $1,000 after 90 days
Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation)
Join Our Mission to Support Families When They Need It Most
Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.
As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you.
About the Role
As a Client Success Manager, you’ll be at the heart of our care delivery team—ensuring every client receives personalized, high-quality service. You’ll oversee client care, maintaining communication with families, and providing compassionate service to our clients.
The ideal candidate for this role is someone with a client-first mindset, strong interpersonal skills, and the ability to prioritize effectively in a fast-paced environment.
Job Duties
- Conduct in-home or virtual assessments to identify client care needs
- Ensure client care needs are met, coordinating with Caregiver Success Manager
- Regularly communicate with clients, referral partners and family members
- Maintain accurate documentation of client services, progress & care plan changes
- Ensure compliance with all relevant regulations, internal policies
- Occasionally participate in community outreach with current and potential referral partner relationships
- Travel within the greater Renton/ Greater Seattle area as needed or assigned
- Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
- Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week.
Qualifications
- 2+ years of experience in healthcare care coordination, client management, and/or related role with transferrable skills required
- Valid Driver’s License and vehicle insurance with clean DMV record required
- Current CNA or HCA certification preferred
- Proficiency in using healthcare management software preferred
Compensation & Benefits:
Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees.
- Competitive compensation: $24.00 - $26.00 per hour
- Signing bonus!!!: $1,000 payable after 90 days in role
- Health, dental & vision insurance
- 401(k) with company match
- Paid time off + 10 paid holidays per year
- Professional development support
- Same day pay available through TapCheck
- Supportive workplace culture, with mission-driven team
Apply Today
If you're ready to support families through life’s most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.
