Client Success Manager
About the job
• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
• Define and drive the marketing strategy for each client
• Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
• Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
• Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
• Expand client relationships by growing services delivered and revenues generated within your accounts
• Generate client referrals that result in new RYNO clients
• Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
• Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
• Mentor Client Success Coordinators
• Build strong relationships with both clients and the RYNO team
• Additional job duties as assigned by management
Requirements
- 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
- Experience driving revenue growth by securing new client business and upselling solutions
- Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
- Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
- Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
- Strong work ethic with a commitment to delivering results and helping businesses grow
- Strong ability to solve complex problems and resolve conflicts proactively
- Ability to thrive in a fast-paced environment with tight deadlines
- Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- account management
- client-facing roles
- revenue growth
- Paid Media
- SEO strategies
- analytical skills
- Microsoft Ads
- Google Ads
- Google Local Service Ads
- Google Analytics 4
Soft Skills
- communication skills
- presentation skills
- interpersonal skills
- problem-solving
- conflict resolution
- relationship building
- mentoring
- adaptability
- team collaboration
- work ethic
Certifications & Qualifications
- Fundamentals of Digital Marketing
- Google Ads Search
- Google Ads Display
- Google Analytics (GA4)
