Client Services Specialist

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.

About RentalGaurdian

RentalGuardian, the leading InsureTech Partner for the Vacation Rental Industry, is looking for a Client Service Specialist to assist our customers and their travelers while providing world-class customer service. Our ideal match will possess a positive attitude, outgoing by nature, energetic, efficient, innovative mindset, and willingness to rise to new challenges.

Job Description

As a Client Services Specialist at RentalGuardian, you will serve as a vital connection point between our internal teams, third-party partners, and our clients—Property Managers and Travelers. Reporting to the Supervisor of Client Services and part of the broader Operations team, you will act as the first line of support for incoming client inquiries. Whether it's troubleshooting technical issues, coordinating with third-party adjudicators, or guiding users through our platform, your role is central to delivering a smooth and responsive client experience. This is a client-facing role that involves real time phone support, ticket management, and cross-departmental collaboration to ensure timely and effective solutions.

What You’ll Do

• Serve as the first point of contact for incoming phone calls and support tickets from Clients, Property Managers and Travelers.
• Respond to client inquiries related to system functionality, policy coverage, and technical support.
• Lean on and collaborate with Third-Party Adjudicators to assist with claim-related questions and resolutions.
• Partner with internal departments—Product, Account Management, Onboarding, Sales and Finance—to resolve client issues efficiently.
• Document and track client communications and technical issues in support systems to ensure visibility and resolution.
• Identify patterns or recurring issues and escalate them appropriately to product or operations teams.
• Maintain a strong understanding of our systems, services, and coverage options to provide accurate and empathetic support.

What We’re Looking For

• 2+ years of experience in client support, customer service, or a technical support role, preferably in a SaaS or insurance-related environment.
• Excellent verbal and written communication skills with a strong customer-first mindset.
• Comfortable handling both real-time phone support and ticket-based case resolution.
• Strong problem-solving abilities with a keen attention to detail.
• Demonstrated ability to work cross-functionally and build rapport with internal teams and external partners.
• Experience working with support ticket systems (e.g., Hubspot) and CRM platforms is a plus.
• Able to manage multiple priorities and deadlines in a fast-paced environment.

Education Requirements

• Bachelor’s degree preferred.

Type

• Hourly, Non-exempt, Full-Time

Location

• Mason, Ohio
• Knoxville, TN
• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.