Client Service Specialist
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Moderate opportunity with a focus on client interaction and support; may lack growth potential.
- Role offers steady employment within a banking environment
- Focused on client service and technical support
- Moderate salary range with good work-life balance
- Limited opportunities for advancement in the position
Pros
- Role within a reputable banking institution
- Interesting environment with a focus on client relations
- Potential for steady employment with flexible hours
Cons
- Low starting salary compared to market standards
- Limited progression paths in client service roles
- Job demands extensive multitasking and troubleshooting
Who it's for
Entry to Mid Level • Remote
Good fit
- Customer service professionals with a tech background
- Individuals interested in digital banking systems
- Candidates valuing flexible work arrangements
Not recommended for
- Those seeking high compensation with low stakes
- Professionals not comfortable handling customer issues
- Candidates desiring rapid career advancement
Motivation fit
Key skills
About the job
• As a Client Service Specialist, you will be an essential part of SEB’s support function, helping corporate clients navigate and use our digital banking products effectively.
• Your primary focus will be to deliver timely, accurate, and customer-focused support by handling day-to-day inquiries, resolving standard service issues, and ensuring positive client experience across various communication channels.
• You will work closely with internal teams to follow up on client requests, monitor open cases, and ensure service quality.
• In this role, attention to detail, clear communication, and a proactive approach to learning are key to success.
• You will also contribute to team collaboration by sharing knowledge, supporting colleagues, and actively participating in team routines and initiatives.
Requirements
- 1+ years of customer service experience – preferably in a corporate or technical support setting
- Basic technical literacy – ability to understand and use digital banking systems, experience with ticketing tools, MS Office and ability to read different types of codes (ISO 20022, SWIFT MT, txt, etc.)
- Customer-centric mindset with a passion for continuous improvement
- Proven ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams
- Solid analytical and problem-solving skills — ability to investigate and resolve technical issues
- Team-oriented attitude – open to collaboration, knowledge sharing, and supporting team goals
- Great communication skills and fluency in English
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- customer service
- technical support
- digital banking systems
- ticketing tools
- MS Office
- ISO 20022
- SWIFT MT
- analytical skills
- problem-solving skills
Soft Skills
- customer-centric mindset
- relationship building
- team collaboration
- knowledge sharing
- communication skills
- proactive learning
- attention to detail
