Business Applications Analyst
Full Time
full time
$66,169 - $95,114/year
30 Aug 2025
Scranton
Verified by Turrior
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
80 / 100
Offer value
Strong score primarily due to excellent salary range, growth potential, and vital role within a reputable educational institution.
- Salary range: $66,169–$95,114/year
- Significant role in improving university operations
- Growth opportunities within a reputable academic institution
- Requires a strong analytical skill set
Pros
- Attractive salary range: $66,169–$95,114/year
- Opportunity to engage in critical business processes and optimization
- Participation in impactful software implementations in higher education
Cons
- Rigorous qualification expectations may limit candidate pool
- High-pressure environment due to academic accountability
- Position may demand overtime during peak operational periods
Who it's for
Mid-Level to Senior • On-site
Good fit
- Business analysts with a background in education
- Professionals skilled in ERP systems
- Candidates passionate about improving educational outcomes
Not recommended for
- Entry-level candidates without substantial experience
- Individuals preferring remote-only work
- Those uninterested in the academic sector
Motivation fit
Desire to improve and streamline educational processesInterest in leveraging technology for operational efficiencyMotivated by the mission and values of a Jesuit institution
Key skills
Business process analysisERP systems proficiencyProject managementStrong communication skills
Score: 80/100 AI verified analysis
About the job
University of Scranton
Business Applications Analyst
Business Applications Analyst
Non-Discrimination Statement
The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.
Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.
The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:
Elizabeth M. Garcia
Title IX Coordinator
Office of Institutional Compliance & Title IX
Institute of Molecular Biology & Medicine, Suite 315
elizabeth.garcia2@scranton.edu
(570) 941-6645
https://www.scranton.edu/compliance-titleix/
The University of Scranton is an Equal Opportunity Employer/Educator.
Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.
The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:
Elizabeth M. Garcia
Title IX Coordinator
Office of Institutional Compliance & Title IX
Institute of Molecular Biology & Medicine, Suite 315
elizabeth.garcia2@scranton.edu
(570) 941-6645
https://www.scranton.edu/compliance-titleix/
The University of Scranton is an Equal Opportunity Employer/Educator.
University Mission
The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The Universitys mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.
Department
Information Technology
Job Purpose:
The Business Applications Analyst is a key liaison between university customers and IT support departments. The role involves assisting customers in utilizing the university's ERP system, Ellucian Banner, as well as third-party software tools and custom-written applications. The position also involves creating functional specifications, leading software-based solutions implementation, and preparing user and system documentation, including test plans. Additionally, the Business Applications Analyst is responsible for providing user support for Ellucian Banner, along with analyzing and interpreting data to provide insights into the university's operations. They work closely with various departments to identify areas of improvement and develop strategies to optimize performance.
This is an on-campus position located in Scranton, Pennsylvania. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is an on-campus position located in Scranton, Pennsylvania. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Essential Duties:
- This role reviews business processes, defines problems, and specifies functional requirements for university customers such as academic departments, administrative departments, and university committees/working groups. It also documents the requirements that clearly define the customers project
- Collaborate with university customers, business applications analysts, developers, and other stakeholders to assist in the creation, modification, documentation, and testing of APIs for the universitys applications
- Illustrate and document enterprise application interactions with internal and external systems, including configurations and customizations
- Troubleshoot and resolve application issues by seeking vendor and/or university IT department support
- Manage updates, patches, and upgrades for applications, including scheduling upgrades in test and production environments, testing new versions, and providing advance information to affected users
- Stay abreast of new or changed features and functions within the enterprise applications, including the addition and configuration of the new features or functions
- Adhere to Security Standards, including HIPAA and FERPA
Guide university customers on using enterprise systems and applications to improve operational efficiency, meet strategic needs, and solve business problems
- Create detailed functional requirements for screen, report, and user interface design for development and issue resolution
- Ensure software is designed and developed to meet the specific needs of the business and its customers, consult with potential vendors to discuss the requirements, and verify that the package(s) selected will meet customer needs
- To ensure successful project outcomes, conduct regular reviews with university customers and Enterprise Application Services manager. Define schedules, resources, and identify obstacles. Follow-up with application developers to verify custom software meets requirements
- Assess software upgrades, updates, enhancements, and new application installations. Conduct testing of new applications, major revisions, or upgrades to existing applications. Document and troubleshoot application performance and software support issues
Additional Skills Required:
- Proficient in using Office 365 suite
- Collaborate with auditors to review system access, function, security, etc.
- Ability to analyze, organize and report data/information for multiple audiences/purposes
- Excellent written and oral communication skills
- Excellent listening and interpersonal skills
- Ability to document project scope using university business terminology
- Efficiently collect non-technical user requirements via observation, interviews, surveys, and document reviews.
- Maintain current skills through professional development
- Engage in appropriate professional development to ensure skills remain current
- Stay up to date on continuous process improvement trends and application functionality.
- Familiarity with formal project management practices
- Ability to evaluate vendor software packages
- Ability to construct a Request for Proposal for vendor software packages
- Customer-service oriented with technical and user-friendly communication skills.
- Ability to lead investigation into application issues and products
- Highly self-motivated and directed
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment
- Knowledge of application/data privacy practices and laws (HIPAA and FERPA preferred)
- Ability to work evening and weekend hours as required
- The ability to uphold human dignity and respect by recognizing each persons worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
- Must be able to respect, support and contribute to the Universitys Catholic and Jesuit mission
Minimum Education Requirements:
- Bachelors degree in computing sciences, information systems or related experience is required
Preferred Education:
Minimum Job Experience Requirements:
- Minimum of four (4) years combined experience in business process analysis, functional requirements determination, project management, vendor management, software design and development, and data management
Preferred Qualifications:
- Experience in higher education, along with the following preferred experience and/or skills
- Experience with creating, troubleshooting, and optimizing SQL queries incorporating joins, subqueries, and aggregations
- Experience with Microsoft Power Automate and Power Apps
- Experience with Ellucian Banner and the following modules: Student, Financial Aid, Admissions and Document Management
- Familiarity with Ellucian Experience, Slate, D2L/BrightSpace, or other Learning management systems (LMS)
Years of Experience: 4
University Classification: Professional
FLSA Classification: Exempt
Schedule/Work Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required.
Full Time/Part Time: Full-Time
Annual Schedule: 12
Special Instructions to Applicants:
Posting Number: S0968P
Open Date: 08/28/2025
Close Date: 09/11/2025
Open Until Filled: No
To apply, visit https://universityofscrantonjobs.com/postings/8241
