Business Analyst
Contractor
contractor
2 Dec 2024
Toronto
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
70 / 100
Offer value
Moderate value due to well-defined role in process analysis and governance, but may face challenges in corporate hierarchy.
- Defined responsibilities in process analysis and training.
- Diverse team collaboration opportunities.
- Exposure to various business functions.
Pros
- Opportunity to work with diverse teams on process improvements.
- Defined responsibilities around documentation and training.
- Exposure to various internal stakeholders.
Cons
- Potentially limited direct impact on high-level decisions.
- Navigating complex corporate structures can be challenging.
- May involve frequent balance between competing stakeholder priorities.
Who it's for
Mid-Level • Contract/Office.
Good fit
- Mid-level business analysts.
- Candidates skilled in documentation and governance.
- Professionals interested in process improvement.
Not recommended for
- Entry-level analysts.
- Those seeking high-impact decision-making roles.
- Candidates favoring remote work.
Motivation fit
Interest in improving operational processes.Desire to work closely with internal teams.Eagerness to develop training materials and facilitate sessions.
Key skills
Process analysis and improvement.Documentation and training development.Stakeholder engagement.
Score: 70/100 AI verified analysis
About the job
Typical Day in Role:
Create and maintain documentation
• Training
• Governance
• Process analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership/Continuous improvement
• Review KPIs and metrics and create and execute on improvement plans with stakeholders
• Leadership
• People and non-people leadership skills
• Reporting & Analytics design
• KPIs, Metrics
• Report creation
• KPI and metric review and analysis
• Project work / leadership
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Community engagement and outreach -
• Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to Champion ITSM culture and practices.
• Help with internal and external communication, improves transparency and radiate information
• Understand how the client's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with client's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Candidate Requirements/Must Have Skills:
• 5-7 years of experience as an analyst
• Experience in a technical domain such as software development, system administration / Operations , reliability and performance engineering, process engineering, resilience engineering, etc
• Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
- Experience acting as a process manager for one or more ITSM processes
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc
• Fluency in English is a must
Nice to Have skills
Reporting & Analytics background
• Spanish is an asset.
• Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
- Experience working with ServiceNow in a process manager role
Education:
- Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent
Create and maintain documentation
• Training
• Governance
• Process analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership/Continuous improvement
• Review KPIs and metrics and create and execute on improvement plans with stakeholders
• Leadership
• People and non-people leadership skills
• Reporting & Analytics design
• KPIs, Metrics
• Report creation
• KPI and metric review and analysis
• Project work / leadership
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Community engagement and outreach -
• Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to Champion ITSM culture and practices.
• Help with internal and external communication, improves transparency and radiate information
• Understand how the client's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with client's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Candidate Requirements/Must Have Skills:
• 5-7 years of experience as an analyst
• Experience in a technical domain such as software development, system administration / Operations , reliability and performance engineering, process engineering, resilience engineering, etc
• Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
- Experience acting as a process manager for one or more ITSM processes
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc
• Fluency in English is a must
Nice to Have skills
Reporting & Analytics background
• Spanish is an asset.
• Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
- Experience working with ServiceNow in a process manager role
Education:
- Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent
