Bilingual Customer Support Specialist
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
High value due to competitive salary, dynamic work environment, and innovative company culture.
- Competitive starting salary at $44,000/year
- Work in a vibrant, growing tech company
- Direct impact on product success
- Requires residency in the U.S.
Pros
- Starting salary of $44,000 with equity options
- Opportunity in a growing tech startup with a fun culture
- Emphasis on employee feedback and product improvement
Cons
- Remote applicants must reside in the U.S.
- Fast-paced environment may be challenging for some
- Requires bilingual support across diverse platforms
Who it's for
Entry to Mid-level • Remote with optional headquarters visits
Good fit
- Bilingual tech-savvy customer service agents
- Individuals passionate about user experience
- Candidates looking for growth in a startup environment
Not recommended for
- Those needing a highly structured work environment
- Applicants without technical support experience
- Individuals preferring on-site work at all times
Motivation fit
Key skills
About the job
Hi, we’re CompanyCam.
We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.
But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!
The Role
Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top-notch support? If you answered 'yes' to all three, you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving Bilingual Customer Support Specialist to join our Support team.
The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.
Location: Candidates must permanently and currently reside in the United States. Employees are not required to work in the office or relocate to Lincoln, Nebraska, for this opportunity. Employees are encouraged to come hang at headquarters for up to 10 days per calendar year on CompanyCam’s dime.
What You'll Do
- Work with users over live chat, email, SMS messages, and Whatsapp.
- Offer solutions or workarounds for various questions or issues.
- Troubleshoot our product, the users' devices, and our partner integrations.
- Take customer feedback and document it for our product and engineering teams.
- Maintain our self-serve documentation for internal teams as well as our customer knowledge base.
- Translate written customer-facing content from English to Spanish, including but not limited to in-app content, marketing video voice-overs, and customer classes.
The Impact You’ll Have
At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:
- Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.
- Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.
- Enhancing the customer journey by maintaining and improving internal and external documentation to empower self-service.
- Supporting CompanyCam’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.
What You'll Bring
- Fluency in writing, speaking, and translating Spanish. Strong written Spanish experience is a must.
- 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
- Technical savvy, with experience in troubleshooting techniques and best practices.
- Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
- Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
- Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.
- Strong critical thinking skills with the ability to interpret and act on resources/information.
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Benefits & Compensation
This is a salaried position at CompanyCam. Our starting salary range is $44,000 per year and is based on experience. We also offer meaningful equity and other benefits.
CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.
For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message.
Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.
